Solved: Re: "This number is being used by another acc... - Page 7

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Arielle S · ‎04-05-2022

I am having this same issue, Can I have some help please?

NikolaS N · ‎04-05-2022

Hi Arielle,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Hamza A · ‎04-27-2022

I am also having the same issuel. Can i please get some help?

Arjay M · ‎04-27-2022

Hi Hamza,

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Arjay

Roxana C · ‎06-26-2022

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

Ugwa U · ‎09-21-2022

Hi i am experiencing the issue of This number is being used by another account. i dont remember having an account that is using that number

Pradeep H · ‎09-21-2022

Hi Ugwa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

Dylan B · ‎09-27-2022

Hi I am having the same problem. How can I fix this?

Joanne P · ‎09-27-2022

Hi Dylan,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Rolan M · ‎10-30-2022

Hi Joanne,

I am getting similar problem. Can you please help?

Thanks,

Rolan

Pradeep H · ‎10-30-2022

Hi Rolan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

Yuvarajgopal I · ‎12-14-2022

Im also facing the same issue, i try to register in upwork, i get the below mesg for my phone number

This number is being used by another account

NikolaS N · ‎12-14-2022

Hi Yuvarajgopal,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Naheed M · ‎10-06-2020

Hi Adam H,

I am sorry to hear that you are facing this issue in the initial steps. But as this issue has come in Admin's notice, it will be fixed soon. Some technical faults might be there. However, every problem has a solution.

All the best.

Thanks

Naheedmir

https://www.coupongot.com/

Nicolas F · ‎10-07-2020

Hello,

I am having the same issue. I had an Upwork account previously but had deactivated when I found a more permanent job. Hoping to rejoin the community.

Thank you

Joanne P · ‎10-07-2020

Hi Nicolas,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne

David M · ‎10-08-2020

I'm also having a similar issue.

Andrea G · ‎10-08-2020

Hi David,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

~Andrea

Rod M · ‎06-28-2021

I have a client account successfully setup. I need to add a freelancer account to the same login. I filled out my new freenlancer account profile, but got stuck in the phone verification form. "This number is being used by another account"

Bojan S · ‎06-28-2021

Hi Rod,

We’ll have one of our agents reach out to you via a support ticket to assist you with your phone verification process.

Thank you for reaching out to us.

~ Bojan

Kristal S · ‎02-02-2022

Hello I am having the same trouble with It stating the Number is being used by another account. I can not get my account setup because of this. Can you please help.

Andrea G · ‎02-02-2022

Hi Kristal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

Andrew S · ‎02-08-2022

Hi,

I'm also having the same problem as the original post.

Avery O · ‎02-08-2022

Hi Andrew,

It looks like another account is using the number. This is just a gentle reminder that users are not allowed to have more than one account on Upwork.

A Customer Support Team member will reach out to you directly to assist you further with your concern.

~ Avery

Thomas B · ‎03-30-2022

I am having the same issue!!! Can you please reach out to me as well and help me update my phone number issue???

Thank you!

-Thomas Blake

Phone Number is already in use