Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Hi Zhami,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#3]

Contact your bank.

[#4]

I've search for all other emails I believe I could've used to create an account, but can't seem to find one to login into. Is there any way I can try to delete whatever old account I have and use my number so I can get started?

[#5]

Hi Anthony,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#6]

I have a second account with my phone number but i forgot the email to it how do I get that account back?

[#7]

Hi Lance,

Could you please click on my name above this post and send me a private message with more information? Thank you!

[#8]

I am not receiving the verification code text message to verify my new account/profile. 

[#9]

Hi Kendall,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#10]

I am also facing this issue. It is saying that my number is in use on another account. Please advise how I can get this issue resolved.

[#11]

Hi Hanifa,

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#12]

Interesting thing: I can't use Upwork until I verify my phone number. But when I try to do it I don't get the verification code. How should I confirm the phone number if I don't get the code? Nonsense! 

[#13]

Hi Derek,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#14]

I have this problem as well but cannot figure out how to get support through the support chat

[#15]

Hi Max,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#16]

I have tried to set up my Upwork account as a freelancer but got to the final stage and it is says my phone number is already in use. I have not created an account before, this is my first time on Upwork, but cannot move past the profile creation stage until this is resolved.

[#17]

Hi Jason,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#18]

I am having this problem as well. 

[#19]

Hello, Upwork

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Please help.

[#20]

Hi there,

Thank you for reaching and welcome to Upwork! I'm sorry to learn that you're having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#21]

How do I create a service ticket?

I created an account on UpWork several years ago with an email account I have apparently since forgotten. I just created a new account but I can't complete my profile because my phone number is in use by the other account.

Thank you for any advice.

[#22]

Hi Justin,

Thank you for reaching out to us. Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's ToS. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

[#23]

Hello!

I received an error while trying to create an account that my phone number is already in use. I have submitted a ticket and wanted to follow up in other ways. Any guidance would be great!

Thanks,

Carla

[#24]

Hi Carla,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#25]

Perfect! Sometimes in this digital world, you just need a human on the other end. I appreciate the follow up!

[#26]

Hello Upwork,

I am running into the same problem, could you please reset my number so I can verify it under this account?

Thanks in advance, regards,

Steve