Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Hi Xylia,

I'm sorry about the trouble you've been having trying to verify your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hi, it's not letting me verify my phone number because it's supposedly "in use with another account." I did the two step authentication as I proposed workaround, but when I went to apply for a job, it wouldn't let e without verifying my phone number. I don't think I have another account, so what do I do? I've been going in circles.

[#4]

Hi Tori,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

I am unable to apply for any work because my phone number is apparently being used by another account, but I have never used Upwork before to my knowledge.  I cannot figure out how to get to a human or submit a ticket, and I am worried about my phone number being used and not being able to use Upwork at all. Please help ASAP

[#6]

Please help, I don't know why this is happening and I don't know how to submit a ticket or talk to a human. Thanks

[#7]

Hi Amanda,

I'm sorry you're having difficulties verifying your phone number. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you here with further assistance.

[#8]

Hello! I just created my Upwork account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can anyone please help on how to fix this issue so I can finalize my Upwork profile/account. Thank you!

[#9]

Hello Valeria,

I think it's a technical issue. You can try another number for verification.

[#10]

Hi Valeria,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#11]

Hi Annie,

I haven't received an update from anyone in Upwork nor can I see the ticket regarding this issue. I'm still having the same error with my phone number which is preventing me from finishing my profile and applying to jobs. When or how can this be fixed? Or who can I contact for support? I've never used Upwork before so I don't know why it's not letting me add my phone number. I don't know what else to do. Please help. 

[#12]

Hi Valeria,

I apologize for the confusion and the delayed reply. I've escalated your concern to the Customer Support team, and you can rest assured that one of our agents will contact you soon. You can access your tickets here.

[#13]

Just set 1.5hr setting up profile and it won't allow me to verify my phone number.  Says it's in use with another profile.

To my knowledge, I've never used UPwork before.  Can someone please assist?  I see others have had similar issue but the responses I saw were that support would contact them directly.  How do I reach a REAL person that can help!

[#14]

I'm having the same problem, but can't contact a real person to help and can't find a number anywhere.

[#15]

Hi Tricia and Alyssa,

We saw your posts in the community and converted them into support tickets to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#16]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[#17]

Hi Michael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#18]

Hi, I am having an issue with adding my phone number, where it isays it's already in use with another account. Please help. 

Thanks

[#19]

Hi Monika,

Thank you for reaching out, and I'm sorry to hear you're also having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi Luiggi

I still have had nobody reach out, and still remain with this issue. It's nearly been 2 weeks now, could please tell me when will this be sorted?

Thanks

Kind Regards

[#21]

Hi Monika,

Thank you for following up. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further.

[#22]

Please help me with this!!! I created my profile and had no issues verifying my id or phone number. I have the same phone number as I did when I created the profile. I successfully submitted one proposal then every time after that I could read the job but as soon as I clicked the submit button a new web page opens up prompting me for phone verification. I click verify but no codes come. I click resend code. Nothing. I truly call me instead. No calls come. I have been trying to solve this for two weeks and I get all these stupid answers from the bot. My name is the same the number hasn't changed I did upload my ID. IDK but I need some help or I'm just going to quit. It's extremely frustrating to miss jobs I feel my perfect match. 

[#23]

Nothing in your profile validates what you're saying. In fact, your profile is nonexistent.

You need to contact Upwork Support if you're serious about keeping your profile and fixing the problem.

[#24]

I don’t understand what you mean. I’m in my Upwork account now. I log in using my google account. **Edited for Community Guidelines** I have submitted proposals and I just got invited to bid another. I’m working on my project catalog as we speak and I am receiving Upworks notifications. What do you mean my profile doesn’t exist??? How am I supposed to reach support when you don’t provide a phone number ???

[#25]

Hi Traci,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. We sincerely apologize for the inconvenience of having this error.  Rest assured that one of our agents will contact you here with further assistance.

[#26]

Thank you so much. I’m assuming you were able to locate my account on Upworks? You can see my profile exists? Why does this say phone number in use on another account? I really need someone from support to call me please **Edited for Community Guidelines**