Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jul 28, 2023 10:53:40 AM by Luiggi R
Traci, as Arjay mentioned, your concern was already escalated to our Customer Support team. You can rest assured that someone will contact you within 24-48 hours via this ticket to assist you further.
Jul 28, 2023 07:43:35 AM by C S
I am attempting to create an account, it says my phone number is already in use.
Jul 28, 2023 09:04:04 AM by Luiggi R
Hi there,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 30, 2023 12:28:54 AM by Muhammad A
Good day my name is Muhammad afzal please I need your help i have exceeded my limit of number verification and it's not verified yet please help me.
Jul 30, 2023 04:06:44 AM by Annie Jane B
Hi Muhammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 30, 2023 08:20:45 AM by Narvik R
hi, im trying to create a profile and get the error "This number is being used by another account". I also cannot get through the chatbot to actually raise a support tickets- its really unhelpful. How can I get help with this?
Jul 30, 2023 10:08:12 AM by Luiggi R
Hi Narvik,
I'm sorry you're having trouble with your phone number and contacting support. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 30, 2023 07:43:08 PM by Kevin C
I am working on setting up my profile and when I get to the end it says "This number is being used by another account." I have had this number for a long time and have never set up an account on here before.
Jul 31, 2023 08:21:38 AM by Catherine M
Hi,
I am trying to finish setting up my new account. I had one previously while in school, and I used a google email that has since been deactivated, meaning I am unable to log in or gain access to the account. It will not let me use my phone number for the new account, because it's linked to the old one. Please help me delete the old account so I can finally create this new one. Thank you.
Jul 31, 2023 08:24:23 AM by Mykola A
You cannot create new account. It is rules violation. Use old one (single one) if it can be unblocked.
Jul 31, 2023 08:06:51 AM by Catherine M
Hello,
I am also trying to make a new account. The email linked to the old one was deacticated, meaning I'll never be able to log into the account again. But my phone number is associated with the other account and will not let me use it for the new one. Someone please assist me with this. The automated customer service is not helpful for this issue and I've been unable to get in touch with a real representative. Thank you.
Jul 31, 2023 08:35:28 AM by Catherine M
The email cannot be reactivated and I do not have access to the old account. Therefore it is necessary to delete the old account and create a new one. So yes, I should be able to create a new account through the assistance of an Upwork support specialist without violating any rules.
Jul 31, 2023 09:35:33 AM by Nikola S
Hi Catherine,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 31, 2023 02:41:42 PM by Amanda K
Hey there, I previously opened a ticket about my phone number being in use and it was closed due to being fixed. However, I tried to apply to jobs today and I got the same issue. Wondering if anything can be done about this, thank you!
Amanda K
Jul 31, 2023 06:03:36 PM by Arjay M
Hi Amanda,
I can also see the ticket you raised about your concern and confirm that it's been escalated to the appropriate team for further review. Please allow our team 24-48 hours, and they will surely update your ticket on this page once your case is thoroughly reviewed. Don't hesitate to coordinate with the team, and they will surely assist you in resolving the issue.
Aug 1, 2023 07:58:56 PM by Jesse Y
I have tried multiple times but it still fails to work. I still haven't recieved a verification code via my IOS messenger app. How do I verify it if the code isn't coming through.
Aug 1, 2023 10:12:20 PM by Joanne P
Hi Jesse,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Aug 3, 2023 10:13:21 AM by Ben B
Hi I am having the same problem. It says my phone number is already in use. Is there a way I can submit a ticket or have this resolved?
Aug 3, 2023 11:31:36 AM by Luiggi R
Hi Ben,
I'm sorry you're having trouble verifying your phone number. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 3, 2023 01:40:26 PM by Rhonda S
I am new to upwork and am a little worried already. I can not submit proposals because my phone number is "already in use." I have had this number for 20+ years. How do I contact support to find out what is going on?
Aug 3, 2023 06:25:24 PM by Arjay M
Hi Rhonda,
I took a closer look at your profile and can confirm that your phone has been verified. Welcome to Upwork! Best of luck!