Jan 25, 2022 01:44:21 AM Edited Jul 14, 2022 06:32:09 PM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 08:18:28 PM Edited Sep 1, 2023 09:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Aug 10, 2023 07:08:20 PM by Luiggi R
Hi Ethan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 11, 2023 06:28:58 PM by Chatrise H
I keep trying to have a code sent to my phone but it says phone is already in use. I saw another thread where others experienced the same exact issue. One rep said to open the support chat and after a few tries it will give you an option to contact support but it doesn't. I have never worked with Upwork before so Im not sure why it letting me use my own phone number. I dont know what else to do and it's frustrating.
Aug 11, 2023 07:33:09 PM by Chatrise H
Can I also get support with this? I have been going in circles trying to submit a ticket and it's next to impossible. It keeps saying that my number is already in use when it's already linked to my account.
Aug 11, 2023 10:29:09 PM by Arjay M
Hi Chatrise,
I see that you've successfully verified your phone number. You can now work on your profile completeness and submit proposals to potential clients. Feel free to reach out if you have questions or need advice about your profile. All valued members are welcome here in the Community.
Aug 15, 2023 01:01:40 PM by Chatrise H
I had to use my secondary phone number. Not the number I have connected to my account
Aug 15, 2023 02:47:26 PM by Pradeep H
Hi Chatrise,
Sorry to hear that you were unable to use your primary number to complete the phone verification. You can update your phone number anytime in the future. Let us know if you still need assistance with adding your primary phone number.
- Pradeep
Aug 17, 2023 04:23:42 PM by Zibusiso S
vmy phone number is connected to my old account which is closed. who do I contact? why is the issue so hard to fix? why is it so hard to contact a human at upwork?
Aug 11, 2023 07:17:08 PM by Miriam M
Please help. I was logged in to my account and searching for hires. Then when Itried to log back in I cant' and i cant reset my password. Theres no one to ask no one to call only the chatbot which i cant answer to. PLease help. I was vetting talent and go back to commujnicate with them.
Aug 11, 2023 11:17:44 PM by Tiffany Z
I am trying to set up and create an account but getting a message saying phone number is already in use. I have no way to access my previous account. Please help.
Aug 12, 2023 11:48:57 AM by Gergo S
Tried to remove it ,closed my account still cant use my own phone number
Aug 12, 2023 08:39:44 PM by Annie Jane B
Hi Gergo,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2023 05:20:20 PM by Heather G
I'm trying to verify my phone number - a phone number formerly associated with an old deactivated Upwork account - tried verifying with a different number and yielded the following result: "You attempted to check your PIN too many times. Please contact support."
Aug 13, 2023 06:03:09 PM by Luiggi R
Hi Heather,
I'm sorry you're having trouble verifying your phone number. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2023 06:04:23 PM by Maryam K
Hi, I have the same issue.
When I tried to submit an application I got the following message: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."
I really appreciate if you can help me in this regards.
Thanks you
Aug 13, 2023 07:08:38 PM by Luiggi R
Hi Maryam,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2023 07:23:03 PM by Erica S
I'm having the same issue and can't figure out how to send a help ticket!
Aug 13, 2023 08:37:08 PM by Luiggi R
Hi Erica,
I'm sorry you're having trouble contacting support about this. We've escalated your Community post into a support ticket. Rest assured that one of our agents will be reaching out to you.
Aug 13, 2023 08:21:20 PM by Yuko O
My phone number is already in use, the error says, and cannot complete the registration.
Aug 13, 2023 08:45:06 PM by Luiggi R
Hi Yuko,
I'm sorry to hear you're having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2023 09:47:36 PM by Dominic G
I'm trying to set up and create an account but getting a message saying phone number is already in use. I have no way to access my previous account if I have one. Please help.
Aug 13, 2023 10:13:17 PM by Luiggi R
Hi Dominic,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 13, 2023 10:42:05 PM by Angelina C
I contacted Upwork previously to close any accounts I had open with my current phone number that I've only had for two years and other email addresses that could have been used with my previous number. After closing all possible other accounts it's still letting me my phone number is already used... how is this possible?