Solved: Re: Can't enter phone number to become freela... - Page 35

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Luiggi R · ‎08-13-2023

Hi Angelina,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Zibusiso S · ‎08-17-2023

my phone number is connected to my old account which is closed. who do I contact? why is the issue so hard to fix? why is it so hard to contact a human at upwork?

Sam F · ‎08-14-2023

I was a client, now am a freelancer, under the same account. I cannot submit a proposal because I keep getting the error: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.

Kaiya M · ‎08-14-2023

Hi Sam, I would create a freelancer with the same account you used as a client. I have a freelancer and client account on the same account and have no issues.

Pradeep H · ‎08-14-2023

Hi Sam,

I am sorry to hear about the error while submitting Proposals. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Jena P · ‎08-15-2023

Hi UpWork. I am working on creating a Freelance account and in the final step it's saying my phone number is being used by another account. I don't have any other active accounts with UpWork. Any way you can reset so I can move forward?

Pradeep H · ‎08-15-2023

Hi Jena,

I am sorry to hear about the challenges while adding your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Hana M · ‎08-17-2023

My old Upwork account was closed due to inactivity so I opened a new one today, but have gotten the message:

Phone number already in use.

How can I fix this? I can't get in touch with any human support representatives. I can't apply for any jobs until this is resolved, so it is an urgent issue.

Zibusiso S · ‎08-17-2023

i am having the same issue and I cant seem to find a way to fix it

Luiggi R · ‎08-17-2023

Hi Zibusiso,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Luiggi R · ‎08-17-2023

Hi Hana,

You're getting that message because your phone number is likely still associated with your original account. As a gentle reminder, you can only have one account on Upwork, and creating multiple ones is against our Terms of Service.

I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Ben T · ‎08-17-2023

I am unable to continue with UpWork since it says my phone number is being used, but I don't know when I would've put it in antoher account. Can someone help me so I can remove my phone number from wherever it is and continue with this account?

Arjay M · ‎08-17-2023

Hi Ben,

Please remember that users are only allowed to have one account. That said, having multiple ones is a violation of Upwork's TOS. I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will reach out to you here with further assistance in completing your phone verification.

~ Arjay

Tannai H · ‎08-17-2023

I just made an Upwork account so before applying for a job it asked me to verify my number. No pin came to my phone so I tried again with a different number. After several failed attempts, I'm unable to apply for any jobs because it wont let me verify.

I tried using the customer support feature but its useless. How can i contact a live agent to get the issue resolved. I've lost 21 connects waiting for this issue to be fixed.

Please help.

Arjay M · ‎08-17-2023

Hi Tannai,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

~ Arjay

Tannai H · ‎08-18-2023

Hello Arjay.

I recieved a response from Anni, however the situation has still not been resolved. She said its because my number was associated with a previous account I closed months ago. I would appreciate it if you or someone on your team could just verify the number attached to this account at the earliest convience. There are several oppurtunities to work that I feel I'm missing out on because of the delay.

I appreciate your assistance.

Daisy G · ‎08-18-2023

Hi - I've been a client for a while and now trying to become a freelancer also, so I've toggled to freelancer when logged in, but when I get to the page to enter a phone number it says I can't as this number already exists. Which is true - as I have a client account, but it doesn't seem to recognise I'm the same person...

Any tips?

Thanks

Pradeep H · ‎08-18-2023

Hi Daisy,

I am sorry to hear about the trouble while creating a freelancer account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

Emily F · ‎08-18-2023

How can I get my phone number off this old account so I am able to use this account? thank you

Luiggi R · ‎08-18-2023

Hi Emily,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Rand L · ‎08-18-2023

Hello I am trying to verify my phone number to start applying for positions and it says that my number is in use for a previous account, then it says I can verify my number if my ID is verified, BUT I can't verify my ID until Upwork randomly decides it is a good time so it tells me to just keep applying to jobs until upwork wants to verify my ID. But I can't apply to jobs because I can't verify my phone number....... Can anyone help?😭

Arjay M · ‎08-18-2023

Hi Rand,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

~ Arjay

Future X · ‎08-18-2023

Hi

I am unable to create my account, its saying phone number already in use. Please help.

Joanne P · ‎08-19-2023

Hi there,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Kaiden B · ‎08-19-2023

I've done everything I could possibly do to get this error message to go away. I'm not able to apply to any jobs because its giving me the Phone number already in use message. Can someone help me with this. I've deleted one of my accounts and its still not allowing me to apply to anything. PLEASE HELP.

Phone Number is already in use