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Ross's avatar
Ross P Community Member

Phone Number is already in use

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

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Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
Thank you!
~Andrea

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1,489 REPLIES 1,489
Sean's avatar
Sean S Community Member

I am having the same issue with my old phone number not allowing me to move forward with creating a new account.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sean,

 

Thank you for your message. I am sorry to hear about the issue with updating your phone number. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Abby's avatar
Abby W Community Member

Hello, 

 

My phone number is connected to an old account that I no longer have access to due to the email being deactivated. Is there anyway I can clear that so I can use the phone number with my new account?

Michael's avatar
Michael D Community Member

Hello, I am having the same issue. My phone number is connected to an old account and I cannot apply for jobs with my new account. I keep getting the same message that my number is connected to another account even though I closed the old account. Help. 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Michael,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page to provide further assistance in completing the phone verification.

 

~ Arjay
Upwork
Michael's avatar
Michael D Community Member

Hello, I am attempting to verify my phone number but I keep getting the message that my phone number is already in use. I was previously told to reactivate my old account and use that account as it was the one originally assoicated with the phone number but when I did that I get the same message that the phone number is already in use. I need help solving this. I closed the new account and reactivated the old account so now I'm stuck. 

Arjay's avatar
Arjay M Retired Team Member

Hi Michael,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with further assistance on your phone verification and account concerns.

 

~ Arjay
Upwork
Cassandra's avatar
Cassandra G Community Member

Hi it says my phone number is in use, but it should not be. I am having a very hard time getting through to anyone with customer service 

Joanne's avatar
Joanne P Retired Team Member

Hi Cassandra,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
Sivaraj's avatar
Sivaraj M Community Member

Hi joanne,

I am also having the same issue. I am seeking your help to resolve this. When applying for job, getting phone verification step. There i get message as 'Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.'

Andrea's avatar
Andrea G Community Manager

Hi Sivaraj,

 

We’ve escalated your post to a support ticket where one of our agents can assist you further.

 

Thank you for posting in the community!

~Andrea
Jerrod's avatar
Jerrod S Community Member

Hi Moderator, I'm also having the same issue. Hoping you can help resolve. When applying for job, getting to the phone verification step, I get the message "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

Joanne's avatar
Joanne P Retired Team Member

Hi Jerrod,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Shauna's avatar
Shauna N Community Member

I'm having a similar issue with phone number verification when I try to apply for a job in the US it wants me to verify my phone number and then I get the message saying that I have tried to change my phone number too many times and I need to contact Support but I have only changed my phone number one time so I don't really know what to do. I can't apply to jobs at all. I can't do anything.

Nikola's avatar
Nikola S Retiring Moderator

Hi Shauna,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Crystal's avatar
Crystal L Community Member

HI Joanne, Can you please help with my case, similar situation, it always shows my phone number is in use, but it is not, could not find any place to open a support ticket or talk to a live agent, please help. 

 

_crystal

Andrea's avatar
Andrea G Community Manager

Hi Crystal,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Faisal's avatar
Faisal S Community Member

What should I do if a number is already connected to an account I closed already but still not registering???

Angelica's avatar
Angelica A Retired Team Member

Hi Faisal,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

Here's a link to your ticket 


~ Angelica Mikaela
Faisal's avatar
Faisal S Community Member

actually I was asking on behalf of someine whose account is close right now.

Angelica's avatar
Angelica A Retired Team Member

Hi Faisal,

 

It is best to make sure that the account is really closed. Once the account is deleted/closed, the phone number associated with it can be used already.

 

Most of the time, freelancers would think that their account was closed but it wasn't. So it's better to recheck. If not sure, Upwork Support is open to any queries regarding this https://support.upwork.com/hc/en-us 


~ Angelica Mikaela
Faisal's avatar
Faisal S Community Member

Ok I understood.

Lindsay's avatar
Lindsay S Community Member

I'm having this same issue, and I find this website very confusing to navigate to find help. Could I get some help with my account? My previous account has already been closed, but it's telling me my phone number is already in use.

Johnabi's avatar
Johnabi R Retired Team Member

Hi Lindsay,

 

Thank you for reaching out.

I have escalated your case to our support team. You will receive a support ticket from one of our agents soon to assist further. You can access your support tickets here.

Regards,


~ Johnabi