Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

Hi Arjay, 

Can I also have a ticket? I am creating a profile today but it doesn't let me finish because it says 'Phone number is already in use' 
I believe it is being used on my client account which i just closed this morning.
I know the email for it. 

I would appreciate any help please.

Thank you!

[#3]

Hi Dillon,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[#4]

I am losing my mind trying to get support through Upwork. I am so very disappointed, to say the least, with how difficult this has been.

I cannot get past verification through my phone as it keeps saying, "Phone number already in use. Please check it and try again. If you're still having problems, please contact support."

Can someone please help me resolve this?

[#5]

check now this detail

[#6]

Hi Alexander,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#7]

When I enter my phone number I get the message that the number is used by another account and to please enter another one. I do not have an account with UpWork other than the one I am trying to create. It will not allow me to post a job without verifying my phone number. Please advise

[#8]

Hi! I hope your having a good night, I'd like to ask, where exactly are you locating your phone number? When you are trying to log in into your account? Or are you creating an account?

[#9]

Hi Matthieu,

I took a closer look and confirmed that you were able to sign in and verify your phone number. You're all set! Let us know if you need further assistance.

[#10]

Hi there,

I just tried to verify again on my own and I am still getting the
same error message. See below screenshot


Please advise.

[#11]

Hi Matthieu,

I can see that you've successfully signed in and provided the verification code. Could you please share with us the screenshot of the error from your end if you're still experiencing the same issue? We'll have that reviewed and assist you accordingly.

We look forward to your response.

[#12]

Hi,

This is the screen that pops up whenever I try entering my number.

Thanks

**Edited for Community Guidelines**

[#13]

Hi Matthieu,

Thank you for your response and for sharing this information. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hello, 

I am having the exact same issue. I want to create a new account but can't because of my phone number already in use with an old account. Can someone help me disconnect my number from the old account? 

[#15]

Hi Daniel,

Having multiple accounts isn't allowed, and it's considered a serious violation of the Terms of Service. Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to look into it.

[#16]

Hello, 

I just sent you a message. Please let me know if you received it. 

[#17]

Good morning, i am having the same issue, i live in the UK and it only allows UK numbers. But i have a spanish number. what should i do?

[#18]

Hi Paolo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hello, 

I am not sure why my previous comment got deleted, but I am having the same issue as well. I am trying to create a new account but can't due to a phone number being connected to an old account. Can someone please help me asap? 

[#20]

It now says my phone number is already associated with another account. I tried setting one up a long time ago but had it deleted. How do I move forward?

[#21]

Hi Jason,

iI’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

I cannot complete my application as it says my phone number is already in use. To my knowledge I have never used Upwork before. I cannot figure out how to open a support ticket. 

[#23]

Hello William,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#24]

Phone Number is already in use

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[#25]

Hi Meagan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

I am having the same issue. I created my account for the first time and its telling me that my phone number is in use with another account. How can this be fixed?