Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[28ea9c5f]

I set up my Upwork account and applied for a job but when I get to the verify my phone number page it fails. There is a message saying, "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support". I haven't seen anywhere I can contact support except here. I beleive the problem is that at some point in time in the past I had an Upwork account with another email. Problem is I can't find it so I have not idea how to fix the problem. Can someone please guide me on how to resolve the issue? I appreciate any help. 

Sincerely, 

Adam 

[JoanneP]

Hi Adam, 

Thanks for reaching out!  I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[df40b9d7]

I've been having issues with: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support. For months now!

Still no help from support on how to clear this up. Can anyone in the community help me? 

If not, I'm giving up on using Upwork! I will also tell other freelancers not to waste their time on Upwork.

What a mess of a platform! Get some real support system. Your AI chat bot is a joke. 

[PradeepH]

Hi Dru,

I am sorry to hear about your experience with the support team. I checked your account and can confirm that the issue was already cleared from your account during your last interaction with our support team. This was already notified via a support ticket. I will share your report with our team so that one of our agents can reach out to you again using a support ticket to assist you further. You can access your support tickets here.

- Pradeep  

[df40b9d7]

The issue was never resolved. If it was, I would not have this issue of trying to find work and getting my phone number verified. It's frustrating! The solution should be simple. Give a user access to reset their account or create a new one.

The ticket was closed. They did not offer me any additional suggestions to reset my account. 

[fa38e2fa]

HI can somone who is an agent help me get my phone number verified it won't work 

[ArjayM]

Hi Sean,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in completing your phone verification.

[f27ad67b]

I am trying to verify my number but it said it is in use. I don't remember any account that is using my number. 

[JoanneP]

Hi Trung,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[3f0f6041]

Hello , i am working also as a freelancer and I have the same mobile phone, I am not able to verify the mobile phone because the app is not allowing me. Can someone from the support team try to reach out to solve this issue? 

[ArjayM]

Hi Dimitry,

I've converted your community post into a support ticket to give your case the attention it deserves. One of the members will contact you on this page with more information and further assistance.

[09e260b2]

When I try to apply for a position, I receive a "this phone number is already in use" message. I have also been unable to verify my phone number in my settings. It keeps telling me the verification code is incorrect (but it sends me the same code over and over). How can I fix this?

[a2212ac9]

I am trying to set up my account and when I put my phone number in, it shows that there is another account with it in use. I did have another account before, but I went through all of my emails and I believe I have closed any previous accounts that I have. Any help finding the acocount that has my phone number attached would be greatly appreciated.

[84974d9e]

Hi Chantell, I am in the same boat as you.  I found two other accounts and closed them but still receive the error message that I can't verify the new one.  When I try to log in to the old ones that I am aware of, it says the account is closed.  If anyone here has insight I hope they can help.  I went through several loops with the Chatbot to try to resolve it.  I have not idea how to contact support directly.

[LuiggiR]

Hi Heather,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[LuiggiR]

Hi Chantell,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[dc10a525]

I have set up a Freelance account but unable to because my phone number is associated with an inactive account. I had set up an old account to find work for a former employeer using my phone number on the account. I no longer have access to this account as the email is diabled and I cannot edit account information.  Can someone help my set up new account with my phone number?

[LuiggiR]

Hi Katie,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[67ddacb6]

I'm trying to post a job but when I add my phone number it says it is associated with another account. 

I think it's because I used my phone number for another company around 2022. 
That company no longer exists.

How can this be fixed?

Appreciate the help,

[NikolaS]

Hi Desiree,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6bec0509]

Hello, it is saying my phone number is assoociated with another account. I do not have access to another account. I have tried the chat bot, it keeps says use the "get support" button which is no where to be found. Please help. Thanks

[c2c227cb]

Oh, you can try using your email, or you sholud use another number, and try it again. 

[ArjayM]

Hi Nathan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[936cc330]

I am trying to create a seller account but when I go to verify my number it says: This number is being used by another account and I haven't created an account so I don't know how my number could be in use. Any help would be greatly appreciated

[franciscomej00]

I'm in the exact same boat. It's incredibly frustrating.