Sep 1, 2023 04:58:47 AM Edited Sep 1, 2023 02:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 02:19:55 PM Edited May 3, 2024 11:41:28 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Feb 14, 2024 06:28:56 PM by Joanne P
Hi Brett,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 15, 2024 09:42:06 AM by Kendra Meyer T
I am having the same issue and cannot apply to any work. My phone number is correct in my account and I cannot receive any texts
Feb 15, 2024 02:53:12 PM by Arjay M
Hi Kendra,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you with completing the phone verification.
Feb 15, 2024 08:51:40 AM by Ryan C
Hi everyone,
Driving me abit nuts & support function is taking me around in circles.
Getting a "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support." message when trying to bid on work, how can i resolve as i only have the one account set up.
Thanks
Feb 15, 2024 11:07:35 AM by Frances K
I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."
The automated chat box is useless. There is no support team email or telephone number.
As a result, I cannot apply for any work on Upwork.
Please help.
Feb 15, 2024 03:40:46 PM by Arjay M
Hi Frances,
I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your phone number. We'll have one of our agents contact you soon to assist.
Feb 16, 2024 10:47:01 AM by Michael P
Still no support ticket. I haven't heard from a support agent. This looks like a major issue for Upwork as many people have the same issues regarding phone numbers being in use.
Feb 19, 2024 10:56:48 AM by Michael P
I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."
The automated chat box is useless. There is no support team email or telephone number.
I posted multiple times on this forum. I get a bot response from an "Arjay" saying that he will create a support ticket. He has never created a support ticket. It has been days with no response.
As a result, I cannot apply for any work on Upwork.
Please help.
Feb 19, 2024 10:54:50 AM by Michael P
Arjay, you never escalated my post to a support ticket. There has been no traction whatsover with this issue. Please advise.
Feb 16, 2024 09:42:21 PM by Braden F
Hello, I am having the same issue as everyone else where my phone number says its already in use. How do I submit a ticket?
Feb 16, 2024 11:59:25 PM by Joanne P
Hi Braden,
I have requested our team's assistance in completing your phone verification. One of our agents will assist you directly via a support ticket.
Feb 17, 2024 08:04:43 AM by Ryan I
I am experiencing the same issue with my account. I am being force to set up my account again with the same email address I used previously.
I have tried to go through "Upwork Support" Chat bot, but keeps pointing me to articles that are not related to this issue and when it finally gave me a to report my issue, the link is a 404 page. At this time, I am unable to go through the Support channels.
Feb 17, 2024 09:13:33 AM by Luiggi R
Hi Ryan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 18, 2024 12:59:37 AM by Joanne P
Hi Edgar,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 18, 2024 01:40:08 PM by Lauren G
Feb 18, 2024 05:14:56 PM by Arjay M
Hi Lauren,
I've converted this post into a support ticket to give your concern the attention it deserves. Please expect an update from one of the team members with further assistance once your case is thoroughly reviewed. Thank you for reaching out to us here in the Community.
Feb 18, 2024 05:32:26 PM by Cullin C
Arjay,
I am having the same issue. If it is not any trouble, could you please have support reach out to me as well. I would greatly appreciate it, thank you.
Feb 18, 2024 05:50:01 PM by Nicholas D
ive had this issue with no help how do i get help? im stuck in a stupid robot chat loop that just keeps repeting over and over
Feb 18, 2024 02:39:49 PM by Laurie T
I am trying to finish my profile and I keep getting an error that states my phone number is on another account. This is the only phone number I have. Can you please fix the issue and have it accept my number?
Feb 18, 2024 05:46:28 PM by Nicholas D
us stuck forever in a robot chat loop....ive had this issue and its never been resolver. ur **bleep**ed. just get a new #