Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[JoanneP]

Hi Wayne,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[78f095cc]

Hello,  when I try to apply for jobs it says that  my phone number is already in use but I don't remember ever created a profile.
Thanks for your help!

[JoanneP]

Hi Johnny,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[7723f481]

Hello, I am also having the same issue and it seems to be a quest to find any real support to talk to. Please someone help me as I am unble to get any jobs without verfication. This has been ongoing for 7 months!

[627010d0]

Luiggi,

I have a similar issue. I created a talent account awhile back. Now I'm wokring with a company who wants to utilize Upwork to find talent. I am trying to post a job and need to verify my account with my phone number. Because I only have one phone number, it is already linked to my talent account. Is there a way around this? 

[LuiggiR]

Hi Karen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[26ab7264]

I have a client account and an agency account. I want to apply for a job, and I have to verify my phone number, but it doesn't connect to my phone, so I'm stalled. How to synch these? Happy to pay someonoe to troubleshoot this for me. Thanks!

[LuiggiR]

Hi Janet,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[75c517eb]

Firstly, I'm not a fan of platforms that make you post on a forum for a simple fix. especially when the existing posts on the same problem do nothing to address the issue other than say stuff like 'We've escalated your issue; here's your ticket'.

Anyway, for some reason, I'm getting the 'Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.' message. Of course, I've "contacted support", which is a roundabout way of sending you here.

So, how can I verify my mobile number? I need to apply for a job. I have a current Client account and another Client account, which I deactivated before this one. 

[JoanneP]

Hi Adam,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[ec5c1351]

Can someone PLEASE help me fix this issue? I can' apply for jobs while this is occurring. 

Anabel Evora 

**Edited for Community Guidelines**

[NikolaS]

Hi Anabel,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6093dd28]

Who has a solution for a duplicate phone number? I must have an old account from years ago but I'm not sure. Either way there's a duplicate phone number even though I still receive the codes on my phone and unable to contact anyone to assist with this issue.

[NikolaS]

Hi Lester,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[29a46933]

I can't access the old email, so created a new account and can't verify it because the phone # is linked to the old account.  The bot is terrible and this is taking forever.  Please help.

[ArjayM]

Hi Josh,

Could you please click on my name and send me a PM with more information about the account you're referring to? We'll have that reviewed and assist you accordingly. Looking forward to your message.

[29a46933]

Hi, sent you a message yesterday and haven't heard back.  Also, it says your profile no longer exists.  This is a very difficult process adn the customer service is so hard to deal with.  Please respond to my message.  I guess I'll repost again in case you aren't here anymore.

[315735cf]

Hi Arjay
I'm experiecing the same issue with no luck in creating a support ticket - Can I please get some assistance as I can't verify my account and apply to job posts
Many thanks

Leo

[JoanneP]

Hi Leo,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[314fd4e6]

Hi I am experiencing this same issue, and I cannot figure out how to open a support ticket or get any help. I am starting a new account and should not have my phone number associated with any other account

[JoanneP]

Hi Tyler,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[88caed5c]

Hello

I am trying to add my phone number to this account but am being told it is in use with another account 

[AndreaG]

Hi Immaculate,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4dd70168]

I want to hire an expert in PowerPoint to help me create an on-line digital course.  I am unable to post because the site says my phone number is in use.  It is not.  I cannot get anybody to fix this problem.  Need someone to call me at **Edited for Community Guidelines**

[b0c62ed2]

Hello sir u can contact me hire me 

I am a lawyer

[AndreaG]

Hi Robert,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f58a10a1]

I am having a similar issue. I have completed my profile, found some jobs to consider, but when I go to phone verification it does nothing. I checked the phone number and it is accurate. I removed it and put it back in, no luck. please help. 

[ArjayM]

Hi Dan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble verifying your phone number. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[247046b5]

Hi there. I'm have an issue which stops me from applying to jobs because it always says "phone number already in use" on the phone number verfication stage. If I go on my profile it says this same number despite it apparently being used on another account. Despite many headaches regarding this I can't see a way around it, can someone help? 

[AndreaG]

Hi Louis,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[JoanneP]

Hi Denise,

Thanks for reaching out. I'm sorry to hear that you are unable to complete verifying your phone. Are you getting an error message when you tried to complete this step?

[a577b9ee]

No.

[LuiggiR]

Hi Denise,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[29a46933]

Have the same issue and need help ASAP please.  Phone # is in use because was linked to an old account with an email I can't access anymore.  Need help, this is crazy trying to get help from upwork 😞 One last shot before I go to a competitor. 😞

[NikolaS]

Hi Josh,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[29a46933]

Thanks, I messaged another guy that said he was going to help but he never responded.  Your site has many bugs.  It's even difficult to know when you responded to me and then when you click from notifications or from other pages, it puts you back on the original post in this thread.  All very bad along with the customer service adn how long it takes.  Just wanted to point this out, as I want to hire someone asap and have a post I've been trying to put up since last friday and all very discouraging.  Don't recall having so many problems with you all in the past.

[ebd21bbe]

I'm having trouble getting a verification code. It says my phone number is already in use, but I don't have any other account. Any advice on what to do?

[AndreaG]

Hi Victoria,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ebd21bbe]

This issue has not been resolved yet. Could you please remove any previous accounts linked to my phone number?