Sep 1, 2023 04:58:47 AM Edited Sep 1, 2023 02:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 02:19:55 PM Edited May 3, 2024 11:41:28 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Mar 14, 2024 07:29:23 AM Edited Mar 14, 2024 10:24:53 AM by NikolaS N
Can someone PLEASE help me fix this issue? I can' apply for jobs while this is occurring.
Anabel Evora
**Edited for Community Guidelines**
Mar 14, 2024 10:30:43 AM by NikolaS N
Hi Anabel,
Thank you for reaching out to us. Iโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 14, 2024 07:57:50 AM by Lester S
Who has a solution for a duplicate phone number? I must have an old account from years ago but I'm not sure. Either way there's a duplicate phone number even though I still receive the codes on my phone and unable to contact anyone to assist with this issue.
Mar 14, 2024 11:09:38 AM by NikolaS N
Hi Lester,
Thank you for reaching out to us. Iโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 15, 2024 08:44:18 AM by Josh T
I can't access the old email, so created a new account and can't verify it because the phone # is linked to the old account. The bot is terrible and this is taking forever. Please help.
Mar 15, 2024 11:15:44 AM by Arjay M
Hi Josh,
Could you please click on my name and send me a PM with more information about the account you're referring to? We'll have that reviewed and assist you accordingly. Looking forward to your message.
Mar 20, 2024 06:21:59 AM by Josh T
Hi, sent you a message yesterday and haven't heard back. Also, it says your profile no longer exists. This is a very difficult process adn the customer service is so hard to deal with. Please respond to my message. I guess I'll repost again in case you aren't here anymore.
Mar 15, 2024 03:22:33 PM by Leo P
Hi Arjay
I'm experiecing the same issue with no luck in creating a support ticket - Can I please get some assistance as I can't verify my account and apply to job posts
Many thanks
Leo
Mar 15, 2024 06:29:24 PM by Joanne P
Hi Leo,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Mar 15, 2024 04:31:58 PM by Tyler B
Hi I am experiencing this same issue, and I cannot figure out how to open a support ticket or get any help. I am starting a new account and should not have my phone number associated with any other account
Mar 15, 2024 06:39:04 PM by Joanne P
Hi Tyler,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Mar 17, 2024 11:47:55 AM by Immaculate Z
Hello
I am trying to add my phone number to this account but am being told it is in use with another account
Mar 17, 2024 04:56:00 PM by Andrea G
Hi Immaculate,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 17, 2024 02:52:29 PM Edited Mar 17, 2024 06:09:19 PM by Andrea G
I want to hire an expert in PowerPoint to help me create an on-line digital course. I am unable to post because the site says my phone number is in use. It is not. I cannot get anybody to fix this problem. Need someone to call me at **Edited for Community Guidelines**
Mar 17, 2024 06:08:45 PM by Andrea G
Hi Robert,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 18, 2024 07:47:31 AM by Dan E
I am having a similar issue. I have completed my profile, found some jobs to consider, but when I go to phone verification it does nothing. I checked the phone number and it is accurate. I removed it and put it back in, no luck. please help.
Mar 18, 2024 11:35:11 AM by Arjay M
Hi Dan,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble verifying your phone number. Rest assured that one of our agents will be reaching out to you on this page with further assistance.
Mar 19, 2024 08:47:47 AM by Louis D
Hi there. I'm have an issue which stops me from applying to jobs because it always says "phone number already in use" on the phone number verfication stage. If I go on my profile it says this same number despite it apparently being used on another account. Despite many headaches regarding this I can't see a way around it, can someone help?
Mar 19, 2024 12:11:59 PM by Andrea G
Hi Louis,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 18, 2024 10:48:08 PM by Joanne P
Hi Denise,
Thanks for reaching out. I'm sorry to hear that you are unable to complete verifying your phone. Are you getting an error message when you tried to complete this step?
Mar 20, 2024 05:35:02 AM by Luiggi R
Hi Denise,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 20, 2024 06:24:50 AM by Josh T
Have the same issue and need help ASAP please. Phone # is in use because was linked to an old account with an email I can't access anymore. Need help, this is crazy trying to get help from upwork ๐ One last shot before I go to a competitor. ๐