Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

Can someone PLEASE help me fix this issue? I can' apply for jobs while this is occurring. 

Anabel Evora 

**Edited for Community Guidelines**

[#3]

Hi Anabel,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Who has a solution for a duplicate phone number? I must have an old account from years ago but I'm not sure. Either way there's a duplicate phone number even though I still receive the codes on my phone and unable to contact anyone to assist with this issue.

[#5]

Hi Lester,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

I can't access the old email, so created a new account and can't verify it because the phone # is linked to the old account.  The bot is terrible and this is taking forever.  Please help.

[#7]

Hi Josh,

Could you please click on my name and send me a PM with more information about the account you're referring to? We'll have that reviewed and assist you accordingly. Looking forward to your message.

[#8]

Hi, sent you a message yesterday and haven't heard back.  Also, it says your profile no longer exists.  This is a very difficult process adn the customer service is so hard to deal with.  Please respond to my message.  I guess I'll repost again in case you aren't here anymore.

[#9]

Hi Arjay
I'm experiecing the same issue with no luck in creating a support ticket - Can I please get some assistance as I can't verify my account and apply to job posts
Many thanks

Leo

[#10]

Hi Leo,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#11]

Hi I am experiencing this same issue, and I cannot figure out how to open a support ticket or get any help. I am starting a new account and should not have my phone number associated with any other account

[#12]

Hi Tyler,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#13]

Hello

I am trying to add my phone number to this account but am being told it is in use with another account 

[#14]

Hi Immaculate,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

I want to hire an expert in PowerPoint to help me create an on-line digital course.  I am unable to post because the site says my phone number is in use.  It is not.  I cannot get anybody to fix this problem.  Need someone to call me at **Edited for Community Guidelines**

[#16]

Hello sir u can contact me hire me 

I am a lawyer

[#17]

Hi Robert,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

I am having a similar issue. I have completed my profile, found some jobs to consider, but when I go to phone verification it does nothing. I checked the phone number and it is accurate. I removed it and put it back in, no luck. please help. 

[#19]

Hi Dan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having trouble verifying your phone number. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#20]

Hi there. I'm have an issue which stops me from applying to jobs because it always says "phone number already in use" on the phone number verfication stage. If I go on my profile it says this same number despite it apparently being used on another account. Despite many headaches regarding this I can't see a way around it, can someone help? 

[#21]

Hi Louis,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#22]

Hi Denise,

Thanks for reaching out. I'm sorry to hear that you are unable to complete verifying your phone. Are you getting an error message when you tried to complete this step?

[#23]

No.

[#24]

Hi Denise,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Have the same issue and need help ASAP please.  Phone # is in use because was linked to an old account with an email I can't access anymore.  Need help, this is crazy trying to get help from upwork 😞 One last shot before I go to a competitor. 😞