Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

Hi Josh,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Thanks, I messaged another guy that said he was going to help but he never responded.  Your site has many bugs.  It's even difficult to know when you responded to me and then when you click from notifications or from other pages, it puts you back on the original post in this thread.  All very bad along with the customer service adn how long it takes.  Just wanted to point this out, as I want to hire someone asap and have a post I've been trying to put up since last friday and all very discouraging.  Don't recall having so many problems with you all in the past.

[#4]

I'm having trouble getting a verification code. It says my phone number is already in use, but I don't have any other account. Any advice on what to do?

[#5]

Hi Victoria,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

This issue has not been resolved yet. Could you please remove any previous accounts linked to my phone number?

[#7]

Hi Victoria,

I see that the team replied to you with more information about your concern. Could you please continue coordinating with them via your ticket?

[#8]

Hello!

I have tried to speak to the chatbot at least 10 times about this issue to no avail. I am always told to click on the "Get Support" button, which is nowhere to be found. This seems to be a common problem.

I am unable to finish creating my account because it says the phone number is already in use, presumably by the person who had this number before me (I've had it for over 2 years now). I need assistance from a human being. Please help.

[#9]

Hi Aerin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#10]

My Number is being used by another account

[#11]

Hi Vandana,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I'm a new client, and when I type my phone number, it shows it's already registered.

[#13]

Hi Angel,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Thank you.

[#15]

I'm having the same issue as everyone else. I'm trying to post a job and I keep getting this error "This number is being used by another account". The chat bot does not help when trying to figure out how to resolve this issue or how to even submit a support ticket. Please help!

Thanks,

[#16]

Hi Tyler,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

I have gone through the process of setting up an upwork account.

This is because I have completely changed niche.

I have spent the past 45 minutes writing my descriptions and adding skills and educations to the account, to be told that my Mobile phone number is still in use by the old account that I have "closed"

I need the other account to be completely deleted, as this will never be used again, and is preventing me from using the service.

I have tried going down the chatbot route, but it is completely and utterly useless, I've never once had an experience with any online platform/Business where it is so challenging to contact support to resolve an issue...

Can I please have a response on this, I need my old account permanantly closing so I can continue the setup of the new one.

This will then be inline with upworks Policies and terms and conditions. Again I must reiterate that contacting your support department is a absolute joke.

[#18]

Hi Ryan,

I am sorry for the inconvenience with contacting support. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

I will also share your feedback with our team for further review. 

[#19]

old account that I dont know email or username for is using my phone number I can prove its my phone number and I cant finish creating an account without it as it says phone number already in use.

[#20]

Also I have been trying to figure out how to create a support ticket or get in contact with someone but the AI bot would not help at all

[#21]

Hi Nathaniel,

I'm sorry you're having trouble verifying your phone number when setting up an account. Please be aware that users can only have one account under one email address and phone number. 

I've shared your concerns with our support team and raised a ticket to give your case the attention it deserves. Kindly expect an update from one of the team members on this page once your accounts are thoroughly reviewed.

[#22]

I just signed up and am limited to what I can see because it keeps saying "phone number is already in use." I've tried the support chat to no avail! I'm so frustrated! How do I fix this?

[#23]

Hi Jodie,

I've escalated your community post to a support ticket to give your report the attention it deserves. I'm sorry if you're having difficulties getting through the phone verification. One of the agents will contact you soon on this page with more information and to assist.

[#24]

Is this still an active thread? I am having the same issue where my phone number is already in use. I tried to delete the other account but it has not resolved the issue. Moderator, can you submit a support ticket for me?

[#25]

Trying to open a new account but get error message "Phone already in use." Tried looking through forum but no answers there, only "we opened a ticket for you." How to get info to get this resolved?

[#26]

Hi Cindy,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page to further assist in completing the phone verification.