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Ross's avatar
Ross P Community Member

Phone Number is already in use

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
Thank you!
~Andrea

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1,489 REPLIES 1,489
Nikola's avatar
Nikola S Retiring Moderator

Hi Josh,

 

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Josh's avatar
Josh T Community Member

Thanks, I messaged another guy that said he was going to help but he never responded.  Your site has many bugs.  It's even difficult to know when you responded to me and then when you click from notifications or from other pages, it puts you back on the original post in this thread.  All very bad along with the customer service adn how long it takes.  Just wanted to point this out, as I want to hire someone asap and have a post I've been trying to put up since last friday and all very discouraging.  Don't recall having so many problems with you all in the past.

Victoria's avatar
Victoria D Community Member

I'm having trouble getting a verification code. It says my phone number is already in use, but I don't have any other account. Any advice on what to do?

Andrea's avatar
Andrea G Community Manager

Hi Victoria,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Victoria's avatar
Victoria D Community Member

This issue has not been resolved yet. Could you please remove any previous accounts linked to my phone number?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Victoria,

 

I see that the team replied to you with more information about your concern. Could you please continue coordinating with them via your ticket?

~ Luiggi
Aerin's avatar
Aerin C Community Member

Hello!

 

I have tried to speak to the chatbot at least 10 times about this issue to no avail. I am always told to click on the "Get Support" button, which is nowhere to be found. This seems to be a common problem.

 

I am unable to finish creating my account because it says the phone number is already in use, presumably by the person who had this number before me (I've had it for over 2 years now). I need assistance from a human being. Please help.

Joanne's avatar
Joanne P Retired Team Member

Hi Aerin,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Vandana's avatar
Vandana V Community Member

My Number is being used by another account
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vandana,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Angel's avatar
Angel A Community Member

I'm a new client, and when I type my phone number, it shows it's already registered.

Andrea's avatar
Andrea G Community Manager

Hi Angel,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Angel's avatar
Angel A Community Member

Thank you.

 

Tyler's avatar
Tyler H Community Member

I'm having the same issue as everyone else. I'm trying to post a job and I keep getting this error "This number is being used by another account". The chat bot does not help when trying to figure out how to resolve this issue or how to even submit a support ticket. Please help!

Thanks,

Nikola's avatar
Nikola S Retiring Moderator

Hi Tyler,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Ryan's avatar
Ryan F Community Member

I have gone through the process of setting up an upwork account.

This is because I have completely changed niche.

I have spent the past 45 minutes writing my descriptions and adding skills and educations to the account, to be told that my Mobile phone number is still in use by the old account that I have "closed"

 

I need the other account to be completely deleted, as this will never be used again, and is preventing me from using the service.

 

I have tried going down the chatbot route, but it is completely and utterly useless, I've never once had an experience with any online platform/Business where it is so challenging to contact support to resolve an issue...

 

Can I please have a response on this, I need my old account permanantly closing so I can continue the setup of the new one.

This will then be inline with upworks Policies and terms and conditions. Again I must reiterate that contacting your support department is a absolute joke.

Nikola's avatar
Nikola S Retiring Moderator

Hi Ryan,

 

I am sorry for the inconvenience with contacting support. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

 

I will also share your feedback with our team for further review. 

~ Nikola
Nathaniel's avatar
Nathaniel O Community Member

old account that I dont know email or username for is using my phone number I can prove its my phone number and I cant finish creating an account without it as it says phone number already in use.

Nathaniel's avatar
Nathaniel O Community Member

Also I have been trying to figure out how to create a support ticket or get in contact with someone but the AI bot would not help at all

Arjay's avatar
Arjay M Retired Team Member

Hi Nathaniel,

 

I'm sorry you're having trouble verifying your phone number when setting up an account. Please be aware that users can only have one account under one email address and phone number. 

 

I've shared your concerns with our support team and raised a ticket to give your case the attention it deserves. Kindly expect an update from one of the team members on this page once your accounts are thoroughly reviewed.

 

~ Arjay
Upwork
Jodie's avatar
Jodie D Community Member

I just signed up and am limited to what I can see because it keeps saying "phone number is already in use." I've tried the support chat to no avail! I'm so frustrated! How do I fix this?

Arjay's avatar
Arjay M Retired Team Member

Hi Jodie,

 

I've escalated your community post to a support ticket to give your report the attention it deserves. I'm sorry if you're having difficulties getting through the phone verification. One of the agents will contact you soon on this page with more information and to assist.

 

~ Arjay
Upwork
Sara's avatar
Sara M Community Member

Is this still an active thread? I am having the same issue where my phone number is already in use. I tried to delete the other account but it has not resolved the issue. Moderator, can you submit a support ticket for me?

Cindy's avatar
Cindy A Community Member

Trying to open a new account but get error message "Phone already in use." Tried looking through forum but no answers there, only "we opened a ticket for you." How to get info to get this resolved?

Arjay's avatar
Arjay M Retired Team Member

Hi Cindy,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page to further assist in completing the phone verification.

 

~ Arjay
Upwork