Sep 1, 2023 04:58:47 AM Edited Sep 1, 2023 02:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 02:19:55 PM Edited May 3, 2024 11:41:28 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Mar 25, 2024 10:25:50 PM by Jennifer C
After apply for a job, then to verify phone number by text or call and neither works. I'm getting this message: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.
Mar 26, 2024 06:06:56 AM by Origbo O
Can you help me? I have tried verifying my phone number but I don't receive codes after waiting for hours, I've tried other numbers and devices same thing... really frustrating
Mar 26, 2024 06:50:50 AM by Luiggi R
Hi Origbo,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 26, 2024 11:27:45 AM by Nick S
Hello,
I am attempting to apply for jobs and it's asking to verify my phone number, when I click on text or call, it states that "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support". Please help.
Mar 26, 2024 05:19:20 PM by Arjay M
Hi Nick,
I’ve escalated your community post to a support ticket to give your account concern the attention it deserves. One of our agents will be in touch with you soon to assist.
Mar 26, 2024 07:45:56 PM by Corey G
I have an active phone, but it has no texting capabilities. How can I get the verification code to finish setting up my profile?
Mar 26, 2024 10:10:51 PM by Joanne P
Hi Corey,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 27, 2024 12:09:12 AM by Corey G
Yes, I do need assistance. How do I reach the support team directly? Thanks for your fast response.
Mar 26, 2024 07:08:29 PM Edited Mar 26, 2024 07:08:41 PM by Shawheen A
I am having the same issue someone please assist.
Mar 26, 2024 10:05:16 PM by Joanne P
Hi Shawheen,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 26, 2024 09:37:25 PM by Skyler C
While creating this new account, it says my phone number is already taken. That's not possible. I just tried logging in with all of my google accounts, all of my emails, and my Apple account and all of them take me to create a new account or say that I don't have an account. I need my phone number removed from your system and I'd like to know the account it's associated with
Mar 27, 2024 08:52:51 AM by Ernest C
I accidentally created two upwork accounts. I deactivated the second one after I realized this, but I can't change the contact information on my active account now. It says the email address is already in use. I couldn't add my phone number to the second account because it was already attached to the first one, which is how I realized I had already created an account.
So now I can't add my email address to the first account, and I can't add my phone number to the second account.
The only support option I have been able to access is the chat bot, which has been unhelpful. It appears there is no way to get support from a human. How do I fix the contact information on my account?
Mar 28, 2024 05:51:15 PM by Alia I
I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. whener I try applying for a job I get this message "phone number is already in use" and I cannot proceed with th application.
Could someone advise please.
Mar 28, 2024 09:01:52 PM by Joanne P
Hi Alia,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Mar 29, 2024 09:21:50 AM by Jane S
I am trying to submit a job request, but the system says my phone number is already in use. Can anyone help me resolve this issue? Thank you!
Mar 31, 2024 12:54:34 PM by Peter R
Hello. I know this topic has been posted time and time again, but everything I have read for a solution was direct communication with the support team.
I cannot finish my profile setup because apparently an old email may have my phone number attached to it. Whatever account I have, I would like deleted so I can start fresh. I do not remember ever using upwork in a freelance capacity before. I do remember using upwork to find someone for a project in the past, but was unsuccessful.
Any help would be appreciated. Thank you!
Mar 31, 2024 03:00:44 PM by NikolaS N
Hi Peter,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 31, 2024 01:13:30 PM by Simeon O
Hello Support. I have a client account which I opened some years ago. I no longer use the former phone number. I opened a freelance account, and could not have my new phone number verified. It says number already in use. Could you help?
Thanks.
Simeon
Mar 31, 2024 03:05:26 PM by NikolaS N
Hi Simeon,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 1, 2024 05:12:34 PM by Luz M G
Hello, I need help with the same issue. I need to receive verification code but am being told that my number is already in use which cannot be the case. Please help? Thank you