Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

I am extremely frustrated with the lack of customer support! I am trying to set up a new account but my phone number is stll associated with an old account that is CLOSED!!!
The chatbot just loops and is NO HELP!

I need this resolved ASAP, this is ridiculous. I would love to use your service, but if this is any indication of how things work, then I will pass.

[#3]

Hi Sue,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

I too am experiencing this error message: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

Unfortunately, the automated solutions offered by the chatbot have not been able to help me. Is there anyone at Upwork who can assist me? Or, is there anyone in the community who has a suggestion?

[#5]

Hi Neal,

I'm sorry you are having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

I have checked all my emails and none of them are comming up as possible emails in upwork. I don't know why my phone number isn't working and I don't know how to get support from a real person.

[#7]

I'm currently having the same issue. Chat box was no help.

[#8]

Hi Amy,

I'm sorry to hear this is happening to you as well. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Hi Brandon,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I have a few closed accounts from years past and now I can't use my phone number for my new freelancer account. Can anyone help? Thanks! 

[#11]

I am trying to get my UpWork account up and running but my personal phone # is attached through another account. It is attached to an old work email that I no longer can access but I need to use my phone #, since my only phone # to set up my new account. Is someone able to help, please!?

[#12]

Hi Katelyn,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page to further assist in completing the phone verification.

[#13]

I am having trouble applying to jobs as a freelancer because I keep receiving an error message that says "You attempted to change your PIN too many times". The phone number associated with my account is correct, and I am not sure what else to do. I have tried to contact support, but I cannot find a way to speak with anyone, and the chat feature has not been helpful.

 

[#14]

Hi Gabriela,

I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties getting through the phone verification. One of our agents will be in touch with you soon on this page to assist.

[#15]

I am getting a message that says: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

When trying to verify my phone number. I'm unsure the account that the phone number is on and I would like the other account removed if possible.

[#16]

Hi Anthony,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#17]

I cannot publish my account because it says my phone number is already in use with another account. The chat bot isn't of any help. I would really appreciate some assitance. Thank you. 

[#18]

Hi Dan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

A account was made using my phone number without my permission, I have all the proof that it is my phone number that has been used. my actuall account will not work now because it says my phone number is been used on someone else's account. Can someone help me. I need my phone number at least removed from the other account please

[#20]

Hi Joseph,

I'm sorry to hear about the trouble you're experiencing. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#21]

Hi! 

I tried upwork a long time ago, but I didnt do anything with it. It has been 5 years+ And that account is closed for good, no options to get it back.. But my phone number was attached to it. I am trying to give upwork another go but I cant accept jobs until I have a verified phone, and I cant use my phone number because it is attached to a closed account, I cant remove it because the account is closed.. I dont know what to do. 

[#22]

Hi Savannah,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#23]

Hi,

I'm trying to complete my profile and at final step i'm not able to verify my phone number as it says it is already in use. Please help

Thanks

Mohammed

[#24]

Hi Mohammed,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

23.04.2024

Hi. I see about 5,000 other users are having the same issue. Why dont you simply remove the feature if it is so troublesome. This issue appears to be dating back to 2018 and still in 2024 the issue remains. When i get to verify phone number page, the code does not arrive to my phone. PLEASE RESOLVE so i can move forward and post my first job. Very Frustrating...Thanks. Matt 

[#26]

Hi Matt,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.