Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

I cannot verify my identity.

Spoiler

[#3]

Hi Hoa,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hi Nikola,

I am having issue in verifying my phone number. It keeps telling me phone number already used.

I need the assistsnace of the support team.

Thank you.

[#5]

I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is associated with a different account. Could someone advise please?

[#6]

I've had this phone number for almost a decade so i'm sure the other account is one I created years ago but never used.

[#7]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

I'm also having the same issue. My phone number is already in use and I cannot submit a ticket. Please help! The AI bot is not helpful.

[#9]

Hi Xavier,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification.

[#10]

I am trying to bid on a job and each time I click apply.It says to verify my phone number.The phone number is correct but yet it says it's already in use. I need to resolve this quickly please.

[#11]

Hi John,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.

[#12]

How do I contact a person in Support without posting my personal data in this forum? I am uncomfortable with doing that, plus I have a cybersecurity background.

[#13]

Hi Lakshima,

Could you please share more details about your account concern as to why you need to contact our support team? We'll gladly look into that and assist you accordingly.

We are looking forward to your response.

[#14]

It's a phone number/account issue. I do NOT want to post either of those things in a public forum. And yes, I went through the "chat". It doesn't work and won't allow me to open a ticket. Can you escalate my issue and point me to a place to submit feedback around all of this?

[#15]

Hello 

I am still unable to use my phone number with my new account. It still telling me it is in use with a closed account. 

[#16]

Hi Immaculate,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#17]

Phone number already in use. Please, check it and try again. 

[#18]

Need help in resolving this.

[#19]

Hi Padma,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you with further assistance in completing the phone verification process.

Additionally, as a freelancer, your profile picture has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (also, misrepresenting who you are goes against our Terms of Service.) Please visit this help article to learn more about choosing a good profile picture.

[#20]

I cannot complete my profile because it says my phone number is already in use. Please assist. Thank you.

[#21]

Hi Elizabeth,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#22]

help please. you wont let me post without phone number (which you don't even need) but says that someone is using my phone number. I need help because it's really my number and I can't post a job. Thank you.

[#23]

Hi Franxo,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hi Arjay,

I am also having isssue verifying my phone number. I need assistance from the support team.

Thank you.

[#25]

I am having the same problem with the verification of my phone number in order to activate my account.  I have had Upwork accounts in the past and it appears my phone number is associated with them even though they are no longer active.  Please help!

[#26]

Hi Soren,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.