Sep 1, 2023 04:58:47 AM Edited Sep 1, 2023 02:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 02:19:55 PM Edited May 3, 2024 11:41:28 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Apr 23, 2024 01:31:12 AM by NikolaS N
Hi Hoa,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 1, 2024 12:53:32 AM by Adeola S
Hi Nikola,
I am having issue in verifying my phone number. It keeps telling me phone number already used.
I need the assistsnace of the support team.
Thank you.
Apr 23, 2024 07:21:43 PM by Travaro J
I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is associated with a different account. Could someone advise please?
Apr 23, 2024 07:23:38 PM by Travaro J
I've had this phone number for almost a decade so i'm sure the other account is one I created years ago but never used.
Apr 23, 2024 10:59:11 PM by Joanne P
Hi there,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 24, 2024 09:29:30 AM by Xavier P
I'm also having the same issue. My phone number is already in use and I cannot submit a ticket. Please help! The AI bot is not helpful.
Apr 24, 2024 01:43:07 PM by Arjay M
Hi Xavier,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification.
Apr 24, 2024 11:53:06 AM by John V
I am trying to bid on a job and each time I click apply.It says to verify my phone number.The phone number is correct but yet it says it's already in use. I need to resolve this quickly please.
Apr 24, 2024 01:44:20 PM by Arjay M
Hi John,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification process.
Apr 24, 2024 12:10:17 PM by Lakshmia F
How do I contact a person in Support without posting my personal data in this forum? I am uncomfortable with doing that, plus I have a cybersecurity background.
Apr 24, 2024 12:32:57 PM by Arjay M
Hi Lakshima,
Could you please share more details about your account concern as to why you need to contact our support team? We'll gladly look into that and assist you accordingly.
We are looking forward to your response.
Apr 24, 2024 01:42:34 PM by Lakshmia F
It's a phone number/account issue. I do NOT want to post either of those things in a public forum. And yes, I went through the "chat". It doesn't work and won't allow me to open a ticket. Can you escalate my issue and point me to a place to submit feedback around all of this?
Apr 24, 2024 09:12:09 PM by Immaculate Z
Hello
I am still unable to use my phone number with my new account. It still telling me it is in use with a closed account.
Apr 24, 2024 10:53:07 PM by Pradeep H
Hi Immaculate,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Apr 25, 2024 02:33:07 PM by Arjay M
Hi Padma,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you with further assistance in completing the phone verification process.
Additionally, as a freelancer, your profile picture has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (also, misrepresenting who you are goes against our Terms of Service.) Please visit this help article to learn more about choosing a good profile picture.
Apr 25, 2024 05:04:10 PM by Elizabeth C
I cannot complete my profile because it says my phone number is already in use. Please assist. Thank you.
Apr 25, 2024 06:39:13 PM by Joanne P
Hi Elizabeth,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 26, 2024 11:01:18 AM by Franxo R
help please. you wont let me post without phone number (which you don't even need) but says that someone is using my phone number. I need help because it's really my number and I can't post a job. Thank you.
Apr 26, 2024 02:29:17 PM by Arjay M
Hi Franxo,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 1, 2024 01:07:37 AM by Adeola S
Hi Arjay,
I am also having isssue verifying my phone number. I need assistance from the support team.
Thank you.
Apr 27, 2024 11:32:35 AM by Soren B
I am having the same problem with the verification of my phone number in order to activate my account. I have had Upwork accounts in the past and it appears my phone number is associated with them even though they are no longer active. Please help!
Apr 27, 2024 11:49:58 AM by Luiggi R
Hi Soren,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.