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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

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899 REPLIES 899
Cristal's avatar
Cristal R Community Member

I am creating my profile but I do not have text SMS. Is there a way to verify my phone number through a call?

 
Valeria's avatar
Valeria K Community Member

Hi Cristal,

 

I'll share your concern with the team and they will reach out to you to help with phone verification.

~ Valeria
Upwork
William's avatar
William S Community Member

Same here...

Ryan's avatar
Ryan C Community Member

Hello William,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


Untitled
Monica's avatar
Monica M Community Member

Hi!, I'm having the same problem, haven't received my code...even tried with a different number and now I can't even edit the last number I entered to my personal one 😞

Thank you!

Valeria's avatar
Valeria K Community Member

Hi Monica,

 

Have you entered a valid U.S. phone number to complete the verification?

~ Valeria
Upwork
Monica's avatar
Monica M Community Member

I did various times, still didn't get a code.

Manikandan's avatar
Manikandan C Community Member

same issue here. i have not received any verification code 

Goran's avatar
Goran V Retired Team Member

Hi Manikandan,

Have you entered a valid U.S. phone number to complete the verification?

~ Goran
Upwork
Renee's avatar
Renee C Community Member

I am having the same problem. I have a landline, no texting.....

Joanne's avatar
Joanne P Retired Team Member

Hi Renee,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Alex's avatar
Alex P Community Member

I am not getting a verification text. Please contact me as soon as possible at **Edited for community guidelines**

Janean's avatar
Janean L Community Member

@ Alex P. --

 

Two problems with your profile:

 

(1) Your profile picture is a cartoon, not a photo of you, yourself.

 

(2) You list your location as United States, but the time zone (EST + 8 hours) would appear to make it impossible that you live in either the mainland US, Alaska, Hawaii, or US territories.

Alex's avatar
Alex P Community Member

It’s not a cartoon it’s an ‘icon’ but ok, if you’d like me to provide a
headshot then I’ll add that.

The time zone doesn’t explain why I’m not getting an SMS to my cell number.

Janean's avatar
Janean L Community Member

@ Alex --

 

The time zone inconsistencies tell me that the information on your profile is false.

 

Also, in re the "icon" : It's not a question of what "[I] want." You aren't doing me any special favors by replacing your icon with a real photograph. You are simply bringing your profile into conformation with Upwork policy.

Bojan's avatar
Bojan S Community Manager

Hi Alex,

 

One of our team members will reach out to you shortly and assist you directly, thank you!

~ Bojan
Upwork
David's avatar
David S Community Member

My phone doesn't receive text.  Looks like I won't be using UpWork.   =/

Bojan's avatar
Bojan S Community Manager

Hi David,

 

We'll have one of our agents get in touch with you to assist you with this, thank you for reaching out to us!

~ Bojan
Upwork
David's avatar
David S Community Member

Thanks.  Would you happen to know when and how I'll be contacted?  

Poppy's avatar
Poppy H Community Member

I can't get one either.  I entered a valid U.S. phone number  What should I do?

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Poppy.

 

One of our team members will reach out to you directly to assist you with your concern.

~ Bojan
Upwork
Michael's avatar
Michael K Community Member

I don't have texting ability

Joanne's avatar
Joanne P Retired Team Member

Hi Mike,

 

One of our team members will reach out and assist you directly via support ticket in verifying your phone number. Thank you.

~ Joanne
Upwork
Bhawna's avatar
Bhawna C Community Member

Hi, 

 

I am also not recive Two-Step Verification code over mobile phone number and as well in my email account.