Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Aug 3, 2020 02:35:54 AM by Goran V
Hi Bhawna,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.
Sep 3, 2020 09:18:50 AM by Greg W
Hi, I am having the same issue. I have a valid UK phone number and have tried with multiple numbers multiple times and now I can no longer change numbers and it STILL isn't working.
Please could you assist me with this?
Sep 3, 2020 10:34:37 AM by Nikola S
Hi Greg,
One of our team members will reach out to you directly via a email to assist you further with your phone verification. Thank you.
Feb 14, 2022 06:45:29 AM by Sarah T
I am from Kazakhstan and can not varify my phone number, how can I fix it?
Feb 14, 2022 07:59:32 AM by Andrea G
Hi Sarah,
I checked and it looks like you were able to verify your phone number already! If you need any further assistance please let us know.
Jan 23, 2018 04:15:21 PM by Benjamin O
Same problem here, entered my valid US number but not recieveing my verification code
Jan 23, 2018 07:40:19 PM by Avery O
Hi Benjamin,
We wanted to check if you still needed assistance with verifying your phone number?
Feb 26, 2018 09:03:12 AM by Brijraj G
I have already raised a support ticket for you, this is the second time, I have not got the verification code on my mobile number, how can I get it?
Feb 26, 2018 09:39:07 AM by Valeria K
Hi Brijraj,
Please, make sure you are entering correct phone number for your account as you follow the verification steps. Are you receiving any errors as you request the code again?
Feb 20, 2018 06:21:02 PM by Kristina H
Hello - I cannot receive my text verification code either. Anyone able to help? Thanks!
Feb 20, 2018 06:45:29 PM by Ryan C
Hello Kristina,
I have escalated your concern. One of our team representatives will reach out to you shortly. Thank you.
Apr 19, 2018 04:20:11 PM by Isabell C
I am having a similar issue where I wont get the verification code. No matter how many times I re-submit it, I dont recieve any codes and can't move on in the site.
Apr 20, 2018 03:32:59 AM by Goran V
Hi Isabell,
Our team will assist you on your open ticket shortly, thank you!
Apr 30, 2018 12:24:20 PM by Nina K
Hi Cody,
Upon checking, it looks like you were able to successfully verify your phone number. Let us know if you have any other issues, thanks!
Aug 9, 2018 11:02:15 AM Edited Aug 9, 2018 11:46:33 AM by Joanne P
I'm having the same issue. SMS verification isn't really the best option to me anyways because I work at a place that does not have the ability to accept SMS messages (no cell signal). But I traversed out to a place where I could do the SMS authentication for my profile and the text never comes through no matter how many times I try to verify. Please advise. Thank you.
-Steph **Edited for Community Guidelines**
Aug 9, 2018 12:09:30 PM by Joanne P
Hi Stephanie,
We're sorry to hear that you are having issues with your phone verification. A member of our team will reach out to you via ticket to assist you directly.
Aug 13, 2018 11:10:57 AM by Danielle B
I am having the same issue. The resend verification code is no longer available to click. I put the correct US number but i am just not getting a text.
Aug 13, 2018 11:44:46 AM by Bojan S
Hi Danielle,
One of our team members will reach out to you directly and assist you further, thank you for your patience!
Dec 19, 2018 05:36:36 AM by Gaji Sumon H
I am having the same issues. I didn't receive a text message verification code. Anyone able to help? Thanks!
Dec 19, 2018 05:58:23 AM by Goran V
Hi Gaji,
One of our team members will reach out to you via ticket and assist you further with verifying your phone number. Thank you.
Nov 15, 2018 07:57:46 PM by Avery O
Hi James,
I've shared your account information with the Customer Support Team so that they can assist you further.
Jan 29, 2019 03:52:00 PM by Ruben P
I'm also having the same issue, I cannot verify my (US Mobile) phone number. I've tried on 2 desktop browsers and also my iPhone. The issue is the button doesn't not "click", I see it, but it doesn't respond.
I have tried entering this number in all sort of different formats, it just doens't work.