Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Dec 20, 2017 02:40:29 PM by Cristal R
I am creating my profile but I do not have text SMS. Is there a way to verify my phone number through a call?
Dec 20, 2017 03:03:40 PM by Valeria K
Hi Cristal,
I'll share your concern with the team and they will reach out to you to help with phone verification.
Jan 12, 2018 06:20:30 PM by Ryan C
Hello William,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Jan 19, 2018 02:18:56 PM by Monica M
Hi!, I'm having the same problem, haven't received my code...even tried with a different number and now I can't even edit the last number I entered to my personal one 😞
Thank you!
Jan 19, 2018 03:57:49 PM by Valeria K
Hi Monica,
Have you entered a valid U.S. phone number to complete the verification?
Jan 23, 2018 12:14:49 AM by Goran V
Hi Manikandan,
Have you entered a valid U.S. phone number to complete the verification?
Jun 27, 2020 03:31:04 PM by Renee C
I am having the same problem. I have a landline, no texting.....
Jun 27, 2020 05:37:11 PM by Joanne P
Hi Renee,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 3, 2018 10:58:04 AM Edited Oct 3, 2018 11:28:10 AM by Bojan S
I am not getting a verification text. Please contact me as soon as possible at **Edited for community guidelines**
Oct 3, 2018 11:13:51 AM by Janean L
@ Alex P. --
Two problems with your profile:
(1) Your profile picture is a cartoon, not a photo of you, yourself.
(2) You list your location as United States, but the time zone (EST + 8 hours) would appear to make it impossible that you live in either the mainland US, Alaska, Hawaii, or US territories.
Oct 3, 2018 11:36:36 AM by Alex P
Oct 3, 2018 12:24:23 PM Edited Oct 3, 2018 12:25:34 PM by Janean L
@ Alex --
The time zone inconsistencies tell me that the information on your profile is false.
Also, in re the "icon" : It's not a question of what "[I] want." You aren't doing me any special favors by replacing your icon with a real photograph. You are simply bringing your profile into conformation with Upwork policy.
Oct 3, 2018 11:29:51 AM by Bojan S
Hi Alex,
One of our team members will reach out to you shortly and assist you directly, thank you!
Sep 9, 2018 03:21:18 PM by David S
My phone doesn't receive text. Looks like I won't be using UpWork. =/
Sep 9, 2018 03:41:07 PM by Bojan S
Hi David,
We'll have one of our agents get in touch with you to assist you with this, thank you for reaching out to us!
Aug 8, 2019 03:44:34 PM by Poppy H
I can't get one either. I entered a valid U.S. phone number What should I do?
Aug 8, 2019 05:07:24 PM by Bojan S
Thank you for reaching out to us, Poppy.
One of our team members will reach out to you directly to assist you with your concern.
Oct 13, 2019 03:33:22 PM by Joanne P
Hi Mike,
One of our team members will reach out and assist you directly via support ticket in verifying your phone number. Thank you.
Aug 3, 2020 02:30:30 AM by Bhawna C
Hi,
I am also not recive Two-Step Verification code over mobile phone number and as well in my email account.