Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Hi Ryutaro,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[#3]

My problem was I don't do texting and there is no other option such as email. As a result of a telephone call my issue was resolved when I spoke to a real person.

I never recieved your email reply but thank you for the attempt.  MK

[#4]

Now I know posting questions here is the best way to get solution. Mine was resolved by talking to a person from a relevant department thanks to Gran's help. Thank you so much! 

[#5]

Hi, I can't receive neither the verification code on my phone or my email.

I already created a support ticket yesterday but they are not answering me and I have to answer a job proposal. Please help me. This is not the account with the issue, I created another one

[#6]

Hi, I'm not receiving the 6 digit code for the verification in upwork. Both email and telephone are correct but I don't receive it. This is not the account with the problem. I created a new one to create this.

I already did a support ticket but no one is answering me

I need to answer to a job proposal and I can't login. This will affect my job responsiveness score and I can't do anything about it. Can you help me?

[#7]

Thank you for reaching out to us, Juan Pablo.

One of our team members will reach out to you directly to assist you with this verification process. 

[#8]

Hi Bojan, someone contacted me but, as last time, once I answer they don't reply back and I need to solve this. I'm losing my job responsiveness score because of this

[#9]

Hi Juan Pablo,

Please allow time for our team to respond and update the ticket. If you have any additional question please post them on that ticket for further assistance.

Thank you for your patience!

[#10]

Hi Upwork team, I also got the same issue. I can't receive my verification code on my cell phone device. Please help!

[#11]

Hi Yensis,

Our team will reach out to you via ticket as well and will assist you further with your code as soon as possible. Thank you.

[#12]

Im having the same issue, have a valid UK number and it is not working

[#13]

Hello,

My mobile number don't exist already, I cannot withdraw my funds due to text verification. Please assist. thanks.

[#14]

Hi Joyce and Zaini,

Our team will reach out to you both via tickets and will assist you further with the code. Thank you.

[#15]

Hi,
I can not access while going to my setting. I can not enter to my account setting due to asking for authenticator code. Can you please help to fix or reset to have an sms verification security code.
Thanks..
Zaini

[#16]

Hi Upwork team,

I can't receive the text message sent to my phone for account verification.

I currently do not live in the US but I have my sim card and all necessary documents to prove my identity. 

Can you please help?

Thank you!

[#17]

Hi Toygar,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#18]

I am not receiving a verification text message.

0 Kudos

[#19]

I am not receiving a verification text message.

[#20]

Hi Georgy,

I've escalated your request to our team. One of our team members will update your ticket to assist you further. You can access the ticket when you log in to your Upwork account and going here.

[#21]

My other account can't receive text messenger. Please contact to me via **Edited for Community Guidelines**. Please help me.

[#22]

Hi Truyenn,

I shared your report with our team and one of our agents will reach out to you directly via an email to assist you further.

Please know that freelancers aren’t allowed to have multiple accounts. We will assist you with the issue you are experiencing on your original account, and we'll help you with closing the one you created to reach out to us.

Thank you,

[#23]

I am at the last step of editing my profile which is the verification of phone number.. And Im not receiving any texts with a code

[#24]

Thank you for reaching out to us, Jane Xuan.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#25]

I'm facing issues trying to verify my phone number. When I click "Send Code" on the profile creation page, I receive the following error: "Something went wrong. Please try again later."

[#26]

Hi Joseph,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[#27]

Hi Bojan,

I've tried clearing my cookies and cache with my usual browser, as well as using another browser (in which I also tried clearing cookies and cache,) but I'm still receiving the same error message.