Solved: Re: "This number is being used by another acc... - Page 6

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Roxana C · ‎06-26-2022

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

Magnum M · ‎08-19-2022

I am having the same issue. Is it possible to share a landline number?

Arjay M · ‎08-19-2022

Hi Magnum,

I have reached out to the team and requested assistance with your phone verification. One of the members will be in touch via a support ticket that you can access on this page.

~ Arjay

Ben P · ‎10-01-2022

Hi im having this issue aswell!!

Luiggi R · ‎10-02-2022

Hi Ben,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

Ashley A · ‎12-08-2022

Hi, I'm having this same issue!

Arjay M · ‎12-08-2022

Hi Ashley,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

Stanton T · ‎12-28-2022

Hi Joanne,

I am also expereicing the same issue here. Any recommendations?

Nikola S · ‎12-28-2022

Hi Stanton,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Christine G · ‎10-26-2020

I am having the same issue. Message reads: "This number is being used by another account".

Thank you!

Andrea G · ‎10-26-2020

Hi Christine,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

~Andrea

Kriti S · ‎05-31-2021

Hi! I am having similar isses. Could you please help me?

Joanne P · ‎05-31-2021

Hi Kirti,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

JoHanna W · ‎11-03-2020

I am having the same issue.

"This number is being used by another account"

Joanne P · ‎11-03-2020

Hi JoHanna,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

~ Joanne

Jeff K · ‎02-16-2022

Hi, I am currently having the same issue, it is telling me that my phone number is in use by another account but I never set my phone number on any previous account can I please get assistance on this?

Joanne P · ‎02-16-2022

Hi Jeff,

I've shared your concern about completing the phone verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Nolan W · ‎03-09-2022

I'm having the same issue when I attempt to finalize the details on my account creation screen.

Luiggi R · ‎03-09-2022

Hi Nolan,

I'm sorry to hear you also experienced this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi

DJerain I · ‎06-08-2022

Hi,

Im also having the same issue when creatinf my profile. It is saying that my number is being used.

Thanks,

dj

Joanne P · ‎06-08-2022

Hi DJerain,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Raegan M · ‎06-29-2022

Hello,
I am also having the same issue while creating my profile when I attempt to finalize my account. Can I please get some assistance on this problem?
Thank you in advance!
Raegan

Pradeep H · ‎06-29-2022

Hi Raegan,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

Joanne P · ‎03-28-2022

Hi Kristina,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Joanne P · ‎03-28-2022

Hi Kristina,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Phone Number is already in use