Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[nmcritzer]

I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved.

[tinker_bell3]

Hi Nakysha,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[98b293ff]

Hi Joanne,

I have had the same problem for days too. I cannot send in proposals for jobs I am interested in. I will appreciate timely resolution.

[aocumen]

Hi Chima, 

Thank you for patiently waiting as we looked into this further. 

A member of the Customer Support Team has reached out to you through this support ticket to assist you further with your concern. If you need further help, please don't hesitate to reach out through your ticket and the team handling your case will assist you further. 

[d4bd7923]

I'm on the same boat.  When trying to verify my phone, I get an error message.

[tinker_bell3]

Hi Addy,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[e8a11f2c]

Hi Joanne, I can't finish creating my profile due to phone verification. Can you please help?

[aocumen]

Hi Bianca, 

I apologize for the delay as our team looked into this further. A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern. 

[9cd203c7]

Hello, I am also un able to recieve the verification code 

[andregutierrez22]

Hi Reyna,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[898b1daf]

Hi I'm trying to verify my phone number to set up my account but it keeps saying their is an error 

[pradeephele]

Hello Sara,

Thank you for your message. I am sorry to hear that you are unable to verify your phone. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[2d5d69ce]

Hello I too am having trouble verifying my number. Would you be able to have a team member reach out to me as well? 

[aocumen]

Hi Jade, 

A member of the Customer Support Team has reached out to you through an email support ticket to assist you further with your concern.

[7fe50710]

Hi Joanne!

I am also unable to receive an OTP to verify my phone number. Any assistance would be greatly appreciated.

[d5b4c831]

I am having the same issue. Help! 

[812dd08c]

Hi Emily,

Thank you for reaching out to us and welcome to Upwork! I have escalated your concern and one of our team members will reach out to you via a support ticket with assistance on how to proceed with the phone verification. Don't hesitate to communicate through that ticket if you need further assistance. Thank you!

[145f77b4]

Hi Arjay,

Would you be able to reach out to me as well? I cannot seem to submit a help request on my end no matter what I try, and my account won't let me continue due to my phone number being in use, but I do not recall making another account prior to now. Thanks!

[812dd08c]

Hi Taylor,

I'm sorry to hear that you're having difficulty verifying your phone number. Firstly, welcome to Upwork! I have reached out to the team handling your concern. I'll have one of our team members reach out to you via a support ticket to assist you further with the verification process. You can always check here or your email for updates and don't hesitate to communicate if you need further assistance.

[7e4c4525]

I am having the same issue.
I have just signed up for UpWork and when I enter my phone number it says it's already in use.
Can you help me?

[pradeephele]

Hi Zac,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep

[c6bcae94]

Hi Joanne, 

I am having the same issue 

[pradeephele]

Hi Madison,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[e8d6d9e8]

I am having the same issue can you please help me? I haven't been able to find a way to get in touch with a real customer support person and it's becoming very frustrating. My email is **Edited for Community Guidelines** , thank you in advance. 

[812dd08c]

Hi there,

I would like to first welcome you to Upwork! I'm sorry for the inconvenience of having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[2313f435]

Hello,

I am trying to complete my upwork account but it says my phone number is being used already, though this is my first time on upwork. Please help me verify my phone number.

Thank you

[812dd08c]

Hi Zoie,

Firstly, welcome to Upwork! I'll have one of the team members review your case and assist you further via a support ticket. Please expect an update here and your email with your ticket once it's been fully reviewed.

[9a635513]

I have had the same problem for days too.  I will appreciate timely resolution.

[812dd08c]

Hi Claire,

Thank you for reaching out to us here in the Community. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and communicate with the team here to resolve the issue.

[99b3ba11]

I have the same issue! 

[luiggi_rosado]

Hi Alison,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[7d5db667]

I am having the same issue. Please have someone reach out. Thank you.

[cd005214]

Hi Andrea, 

I am also unable to verify or even receive verification code for my phone number so I cannot complete to create my account as a freelancer.

[pradeephele]

Hi Minami,

Thank you for your message. I am sorry to hear about the trouble verifying your phone. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you

Pradeep

[7525a76c]

I have the same issue too, i can't complete my profile due to the phone number not being able to be verified even though it is correct

[tinker_bell3]

Hi Daniel,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[d2c91335]

Hi, I am having the same issue as others. I cannot complete my profile because the phone verification is not working. A pin is not being sent to my phone, and I have triple checked that the number is correct. Thanks, Emily

[andregutierrez22]

Hi Emily,

One of our agents will reach out to you via support ticket in order to assist you further.

[b47893b7]

I'm experiencing the same issue