Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[1dfdc1e4]

I'm having the same issue, when inputting my phone number it is saying it is being used on another profile and I am unable to verify it.

[NikolaS]

Hi Alicia,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[bfe32576]

I have the same issue as everyone else. However I want to use the same phone number for my client and freelancer account.

[PradeepH]

Hi Andreas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[b7c34a8e]

I just created my account, and it says my phone number is already in use. How do I fix this and continue the sign up process on my current account?

[sofia2008]

If you had a previous freelancer account, you need to reopen that first account as you are not allowed to create a new one (even if the previous one was closed).

[b7c34a8e]

Hello,

I do not know what email my previous freelancer account was associated
with, nor which email the phone number was associated with.

[NikolaS]

Hi Kylie,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[333307e5]

I am having the same issue where I am unable to verify my account because it says my phone number is already in use with a different account. This is my first time trying to make an account so I'm unsure how to fix this issue. Could someone help me get resolve this? 

[ArjayM]

Hi Adrianna,

Firstly, welcome to Upwork! I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team here.

[f2e4b95e]

When trying to finish up my account, it gives me an error saying my phone number is already in use. Please assist

[759e32fa]

Hi Cierra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[5450718e]

I'm having the same issue. Can an Upwork team member help me as well please?

[b7fc3e42]

It is saying my phone number is already in use and I might have created an old account that I cannot access anymore. I created a new profile and would like to use that one but need to verify my phone number. Can someone help with this?

[ArjayM]

Hi Shana,

Thank you for reaching out. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. I'll have one of our team members assist you further via a support ticket. You can coordinate with the team on this page once your ticket's been set up. 

[f01b00eb]

I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved. Thanks!

[759e32fa]

Hi Daniella,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[19b0cd91]

I am attempting to complete my account set up. I am being told my phone number is being used by another account. I may have set an account years ago. I have no idea what the user name would be, how do I find out. The website is not really user friendly. Thanks. 

[19b0cd91]

Why can't we get live support?
I sent a message to this message board and still haven't received a response. I can't finish my registration because it says my phone number is linked to another account. How long does it take to get a response? 

[ArjayM]

Hi Michelle,

I'll have one of the support team members assist you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed. Thank you!

[b09c142f]

 Hi,

I close my account and now i try to setup a new profile. But it will not let me put my cell number in i hope someone from upwork can help me?

[7303b839]

I think the same number you can not use twice 

kindly have a look at my profile https://www.upwork.com/freelancers/~01ea8f8840353f5f82

[sofia2008]

You are only allowed one freelancer account ever.

Your profile is set to private.

[7303b839]

yes. but I don't know how to set it public. I think my link you can visit which is why I am sending a link. kindly let me know how can i set it to public. do I need to upgrade or else? thank you. https://www.upwork.com/freelancers/~01ea8f8840353f5f82

[sofia2008]

Profile Changed to "Private" – Upwork Customer Service & Support | Upwork Help

Click on Reset my visibility

[7303b839]

done.

thank you for your valuable info

[sofia2008]

You need to reopen your first account. You are not allowed to create a new freelancer account. This is a serious violation of Upwork's Terms of Service.

[b09c142f]

I got it to work 🙂

[276977e2]

Hello, I had started an Upwork account perhaps a year or so ago but never finished the application/verification process. I was recently trying to make an account when it said my phone number is already in use. I tracked down which old email I had used and closed the account. I have had a full name change (first, middle, and last) and have not used that email since then. However, it still won't let me use my phone number. I was going to try to change these things on my other account, but, since I closed it, I can no longer access it. I do not have another phone and cannot change my number, so i am at a loss. Thank you in advance for your help.

[LuiggiR]

Hi Jace,

Please note that having multiple accounts is considered a serious violation of the Upwork Terms of Service. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to look into it.

[dd184a82]

I need help on this; I double checked my emails and never saw any indication that my number was in use. 

[ArjayM]

Hi Benjamin,

Firstly, I would like to welcome you to Upwork. I have escalated your report to the appropriate team and one of the members will be assisting you further via a support ticket. Kindly expect your ticket on this page once your case is fully reviewed. Thank you!

[20fcd718]

Hey Arjay, I've delete my account and opened a new one but now it says the number is being used. May I request for some help?

[ArjayM]

Hi Mino,

Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. However, I can see that you've raised a ticket about your concern. Please allow our team time to review your case within 24-48 hours and you should be getting an update here once done.

[b300a6f5]

This number is being used by another account

[PradeepH]

Hi Shalinie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[a544ab17]

Yes, let me help you.

[182fcb7d]

Hello, I am trying to work as a freelancer on upwork. It requires that I put in my phone number however, when I do so, it says that the number I am trying to use is already in use.

[d6f6824f]

try again in another number

[759e32fa]

Hi Philip,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.