Solved: Phone Number is already in use - Page 15

thanh_tung · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

LuiggiR · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

ea43ece5 · ‎06-08-2022

Hi ,

Im new to upwork and while registering for my acount I entered my mobile number for validation.However, I dont see any pin sent to my mobile phone.,but the upwork portal mentions the message has been sent.

Please advice.

Thanks,

Mehnaz

JoanneP · ‎06-08-2022

Hi Mehnaz,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

c5e0a8e2 · ‎06-10-2022

I am finalizing my profil and at the last stage I need to enter my phone number to receive a verification code. But I tried several time and always same message "something went wrong try again later". Can anyone help ? thanks

AndreaG · ‎06-10-2022

Hi Annabelle,

Someone from our team will reach out to you via support ticket in order to assist you with this.

~Andrea

a5402720 · ‎06-12-2022

I'm trying to finalize my account, but it says "This number is being used by another account".

LuiggiR · ‎06-12-2022

Hi Karen,

I've shared your concern with the Customer Support team and one of their members will be reaching out to you via a support ticket to assist you further.

~ Luiggi

6ad0be36 · ‎06-15-2022

Hi! I don't think I've ever gotten on UpWork and I am trying to finalize my profile, but when I attempt to verify my phone number I'm recieving an error message saying my number is already in use. Can someone help me?

Thanks so much!

NikolaS · ‎06-15-2022

Hi Bailey,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

38f9bf28 · ‎06-20-2022

I've tried to set up my profile and when I go to verify my phone number, its says its already in use. I have never used Upwork before. Please help!

ArjayM · ‎06-20-2022

Hi Elizabeth,

I'm sorry to hear that you're having difficulties verifying your phone number. I'll have one of our team members reach out to you with further assistance on how to proceed with the verification process. Feel free to check and communicate through here or your email if you need anything else. Thank you!

~ Arjay

b88353fa · ‎06-23-2022

Hello I am having Truoble logging in my account . Both online and gen app.if k login with my email

it keeps telling me to create profile like it's a new account. I have been using this account for months now . Even. When Verify with my phone number it keeps telling me that the phone number belongs to another Upwork account. This is my only upowrk account I have .

please someone help me

thanks

**Edited for Community Guidelines**

AndreaG · ‎06-23-2022

Hi Linda,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

943d41f9 · ‎06-23-2022

When I am tyring to create account it says phone number already used in anoter account. Please can you fix this?

Regards

ST

AndreaG · ‎06-23-2022

Hi Srinivasa,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

f06ef7f1 · ‎10-12-2022

Hi, I have similar issue. Can anyone assist me ? I'm unable to verify my # b/c it says it is already in use.

ArjayM · ‎10-12-2022

Hi John Paul,

Firstly, welcome to Upwork! I'll have one of the team members assist you further via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.

~ Arjay

921952f1 · ‎06-26-2022

I recall making an account a long time ago and closing it, went to make a new one today and it says my phone number is already in use by another account. Would like some help getting this sorted out

AndreaG · ‎06-26-2022

Hi Isaac,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

3983fe02 · ‎06-26-2022

Hello,

I am unable to finalize my profile set up, because I get an error message that says my number is already in use. Can you please help?

Thank you.

AndreaG · ‎06-26-2022

Hi Julia,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea

7425d3fc · ‎06-29-2022

Hello, I am in the process of signing up. However, when I enter the code I received for my phone, it will not connect and verify. I DID receive a code, it just won't actually accept. I'm positive I'm entering it correctly.

**Edited for Community Guidelines**

NikolaS · ‎06-29-2022

Hi Duffy,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

8a384f96 · ‎06-30-2022

I keep getting the message of "The number is being used by another account," everytime I try to enter my phone number to finish setting up my account. I have not used Upwork before. Could you please help?

Thanks!

ArjayM · ‎06-30-2022

Hi Krista,

I have escalated your concern to the appropriate department and one of our team members will reach out to you directly via a support ticket. Don't hesitate to communicate for you to complete setting up your account. You can check here or your email for updates.

~ Arjay

8a384f96 · ‎06-30-2022

Thank you so much!!