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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi
Upwork

View solution in original post

899 REPLIES 899
6e025568
Community Member

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Kindly assist.

**Edited for Community Guidelines**

jdol55
Community Member

Can someone please help me get access to my phone number? Upwork's AI generated chat support isn't helping. Apparently my phone number is already in use when I try to apply for jobs, but I need it connected to my current account. Thanks. 

Hello Jacob,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork
29cdc5d6
Community Member

I  created my account but my number verification is failing saying the number is in use with another account. I've never used Upwork before. Can someone, Please help?

Hi Marco,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

 

Please be advised as well that you need to use an actual picture of yourself in order for your profile to be approved.


~ AJ
Upwork
9b3a8b04
Community Member

I recently started a new account on here with the same phone number. I no longer have access to the old account. I tried applying for a job today, but it wants me to verify my phone number first. When enter my phone number it says this number is already in use. I am assuming that it's from the old account. Could someone help me migrate?

  1. Try resetting your password: If you remember the email address associated with your old account, you can try resetting your password. Go to the login page and click on "Forgot Password." Follow the prompts to reset your password. If you don't remember the email address, move on to step 2.

  2. Contact customer support: If you can't reset your password, you can try contacting customer support. They may be able to help you regain access to your old account. Look for a "Contact Us" or "Help" link on the website or app, and follow the prompts to get in touch with customer support.

  3. Migrate your new account: If you're unable to regain access to your old account, you can try migrating your new account to a new phone number. Go to your account settings and update your phone number to a new one that you have access to. This should allow you to verify your phone number and apply for the job.

I hope this helps! Let me know if you have any other questions or concerns.

The issue is not about my password. It is about my phone number. I am getting this message: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support." I am unable to verify my phone number because it is tied to the old account, which I do not want to use. I have contacted support, and they have not reached back yet.

ArjayM
Community Member

Hi Adam,

 

Please be reminded that users are only allowed to have one account and having multiple ones is a violation of Upwork's TOS. However, I can see that you've reached out to our support team and raised a couple of support tickets about your concern. 

 

Please allow our team time to review your case and you will be getting an update on one of your tickets here once done. Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. Thank you!

 

~ Arjay
Upwork
9b3a8b04
Community Member

The reason I opened this account so that I could speak to someone about this issue, without being able to access my old account due to it being closed, I could not find anyone to talk to. I am not familiar with your website and am just learning how to use it.

 

 

ef9aa96c
Community Member

My phone number is correct but I receive no text or call (I tried both options) when I request to code to verify my phone number. This is stopping me from getting jobs.

Hi Nikiajuana.

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access the support ticket in question here. Feel free to refer to your ticket for more information and further steps regarding your concern.

 

Note that support requests are responded to in the order they are received. If you follow up with the team, kindly allow 24-48 hours for them to get back to you to assist you further.

~ Luiggi
Upwork
rodriguez_leo
Community Member

I also need help with my phone number, I tried going to support but could not figure it out.

Hi Leo,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
2b6759c9
Community Member

I'm trying to create a freelancer profile, but I get a message that my number is being used. I've never used Upwork before. Can I please get some assistance on this? 

 

Thanks!

ArjayM
Community Member

Hi Rocio,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
28452624
Community Member

Hi,

I am trying to complete my Upwork profile but when I input my phone number for verification I am not receiving a text message.

Please advise, thanks.

ArjayM
Community Member

Hi John,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
eb326db3
Community Member

I may have had an old upwork account that I used my current phone number on.  i can't find it and have used every email address I can think of.  the phone number is **Edited for Community Guidelines**.  Please help, I need to work!

ArjayM
Community Member

Hi Dita,

 

Thank you for reaching out to us here in the Community. I can see that you've already reached out and raised a ticket about your concern. Please allow our team 24-48 hours to further review your case and you will be getting an update on this page once done.

 

~ Arjay
Upwork
8541be87
Community Member

It keeps saying my phone number is already in use, not sure what to do

ArjayM
Community Member

Hi Nikki,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
7c1d2ba4
Community Member

Hello, 

 

I have an Upwork account but do not remember the password and can no longer access the email associated with that account. I created a new account with a different email but can't autheticate my phone number because it is associated with the first account. Looking for help to troubleshoot this.

 

Thank you, 

Sophie

Hi Sophie,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Upwork
a3908515
Community Member

Every time I type my phone number in and ask to receive an SMS text or Call for verification, nothing happens. I need help verifying my phone number so that I can start applying for jobs. Please advise. I have been t rying for over 2 hours now.

You should check you mobile phone settings maybe problem is here. So your problem will solve. Good luck ๐Ÿ‘

There is nothing stopping the text from coming on my mobile phone and I do not see any mobile phone settings to adjust on Upwork. Any other resolution suggestions please?

Maybe any virus problem in you mobile phone you should power off your mobile phone then restart.๐Ÿ‘

I did that. Still no go. I do not have any viruses on my phone.

It doesn't verify for password and security either as a means of two-factor authentication. I receive neither text message nor phone call with any code for verification.

Hi Xylia,

 

I'm sorry about the trouble you've been having trying to verify your phone number. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
127bfb75
Community Member

Hi, it's not letting me verify my phone number because it's supposedly "in use with another account." I did the two step authentication as I proposed workaround, but when I went to apply for a job, it wouldn't let e without verifying my phone number. I don't think I have another account, so what do I do? I've been going in circles.

Hi Tori,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
af08a2f0
Community Member

I am unable to apply for any work because my phone number is apparently being used by another account, but I have never used Upwork before to my knowledge.  I cannot figure out how to get to a human or submit a ticket, and I am worried about my phone number being used and not being able to use Upwork at all. Please help ASAP

Please help, I don't know why this is happening and I don't know how to submit a ticket or talk to a human. Thanks
pleasehelp.jpg

ArjayM
Community Member

Hi Amanda,

 

I'm sorry you're having difficulties verifying your phone number. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you here with further assistance.

 

~ Arjay
Upwork
de838eb5
Community Member

Hello! I just created my Upwork account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can anyone please help on how to fix this issue so I can finalize my Upwork profile/account. Thank you!

Hello Valeria,

I think it's a technical issue. You can try another number for verification.

Hi Valeria,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork

Hi Annie,

 

I haven't received an update from anyone in Upwork nor can I see the ticket regarding this issue. I'm still having the same error with my phone number which is preventing me from finishing my profile and applying to jobs. When or how can this be fixed? Or who can I contact for support? I've never used Upwork before so I don't know why it's not letting me add my phone number. I don't know what else to do. Please help. 

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