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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

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899 REPLIES 899
Goran's avatar
Goran V Retired Team Member

Hi Bhawna,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

~ Goran
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Bhawna's avatar
Bhawna C Community Member

Thank you!!

Greg's avatar
Greg W Community Member

Hi, I am having the same issue. I have a valid UK phone number and have tried with multiple numbers multiple times and now I can no longer change numbers and it STILL isn't working.

 

 

Please could you assist me with this?

Nikola's avatar
Nikola S Retiring Moderator

Hi Greg,

 

One of our team members will reach out to you directly via a email to assist you further with your phone verification. Thank you. 

~ Nikola
Sarah's avatar
Sarah T Community Member

I am from Kazakhstan and can not varify my phone number, how can I fix it?

Andrea's avatar
Andrea G Community Manager

Hi Sarah,

 

I checked and it looks like you were able to verify your phone number already! If you need any further assistance please let us know.

 

~Andrea
Benjamin's avatar
Benjamin O Community Member

Same problem here, entered my valid US number but not recieveing my verification code

Avery's avatar
Avery O Community Manager

Hi Benjamin, 


We wanted to check if you still needed assistance with verifying your phone number? 


~ Avery
Brijraj's avatar
Brijraj G Community Member

I have already raised a support ticket for you, this is the second time, I have not got the verification code on my mobile number, how can I get it?

Valeria's avatar
Valeria K Community Member

Hi Brijraj,

 

Please, make sure you are entering correct phone number for your account as you follow the verification steps. Are you receiving any errors as you request the code again?

~ Valeria
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Kristina's avatar
Kristina H Community Member

Hello - I cannot receive my text verification code either. Anyone able to help? Thanks!

Ryan's avatar
Ryan C Community Member

Hello Kristina,

 

I have escalated your concern. One of our team representatives will reach out to you shortly. Thank you.


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Isabell's avatar
Isabell C Community Member

I am having a similar issue where I wont get the verification code. No matter how many times I re-submit it, I dont recieve any codes and can't move on in the site.

Goran's avatar
Goran V Retired Team Member

Hi Isabell,

Our team will assist you on your open ticket shortly, thank you!

~ Goran
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Cody's avatar
Cody V Community Member

Same problem all afternoon. Please advise.

Nina's avatar
Nina K Community Member

Hi Cody,

Upon checking, it looks like you were able to successfully verify your phone number. Let us know if you have any other issues, thanks!

~Nina
Stephanie's avatar
Stephanie S Community Member

I'm having the same issue. SMS verification isn't really the best option to me anyways because I work at a place that does not have the ability to accept SMS messages (no cell signal). But I traversed out to a place where I could do the SMS authentication for my profile and the text never comes through no matter how many times I try to verify. Please advise. Thank you. 

-Steph **Edited for Community Guidelines**

Joanne's avatar
Joanne P Retired Team Member

Hi Stephanie,

 

We're sorry to hear that you are having issues with your phone verification. A member of our team will reach out to you via ticket to assist you directly. 

~ Joanne
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Danielle's avatar
Danielle B Community Member

I am having the same issue. The resend verification code is no longer available to click. I put the correct US number but i am just not getting a text.

Bojan's avatar
Bojan S Community Manager

Hi Danielle,

 

One of our team members will reach out to you directly and assist you further, thank you for your patience!

~ Bojan
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Gaji Sumon's avatar
Gaji Sumon H Community Member

I am having the same issues. I didn't receive a text message verification code. Anyone able to help? Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Gaji,

One of our team members will reach out to you via ticket and assist you further with verifying your phone number. Thank you.

~ Goran
Upwork
James's avatar
James W Community Member

I have the same issue!

Avery's avatar
Avery O Community Manager

Hi James, 

 

I've shared your account information with the Customer Support Team so that they can assist you further.


~ Avery
Ruben's avatar
Ruben P Community Member

I'm also having the same issue,   I cannot verify my (US Mobile) phone number.    I've tried on 2 desktop browsers and also my iPhone.   The issue is the button doesn't not "click", I see it, but it doesn't respond.

 

I have tried entering this number in all sort of different formats, it just doens't work.