Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[PradeepH]

Hi Emmanuel,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[7cd1643c]

Hi,

I am having trouble veifying my phone number. The system is saying that the number is already in use by another account. I am new to Upwork. Please advise how and where I go to get this resolved.

Thanks,

Michael Moore

[LuiggiR]

Hi Michael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[7cd1643c]

Thank you so much!

[4e69e10f]

I am just creating my account today however Upwork won't accept my phone number and claims its already in use.

[NikolaS]

Hi Jonathan,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[fc3eb68a]

Hello, when I tried to finish my account I got a message saying that my phone number is already associated with another account. Any help would be appreciated. Thanks!

[JoanneP]

Hi Michael,

I have shared your concern with the team. One of our agents will reach out to you through a support ticket and assist you further. 

[a31d2e9b]

Phone number is being used by another account

When I try to register as a freelancer after previously having created a 'business' account to hire freelancers, I get an error message when entering my phone number, "This number is being used by another account." I am therefore unable to register my freelance account. How can I resolve this? Any insights are appreciated.

I have done some research and discovered that according to Section 3.2 of the User Agreement users are allowed to have one client account and one freelancer account as separate accounts. So you can open a separate personal freelancer account and continue managing your company client account. I'm wondering how to get past the duplicate phone number issue. See attached docs for images related to this issue.

[AndreaG]

Hi Kat,

Apologies for the delay in our response. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[a31d2e9b]

Thank you for noticing that I opened a support ticket 2 days ago, #37203674. Since it has been over 48 hours, I am hoping for a resolution soon, if at all possible. I really appreciate whatever help you can provide.
-Kat B

[a31d2e9b]

For what it's worth, and to assist others having this same issue, I received help on my support ticket, but it didn't resolve the issue. While I'm still in communication with support, I figured I'd add my additional screenshots here in the hopes that someone will address what appears to be a common glitch in the Upwork software. My Infor ScreenNo option to "Add New Freelancer Account"

Also, fwiw, here is the initial response I received from support so whoever's reading this can try to follow the

complete thread. 

**Edited for Community Guidelines**

[c8201482]

I need help, when trying to verify my phone number it says it's already in use 

[ArjayM]

Hi De Ava,

Firstly, welcome to Upwork! Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

[41f1ec82]

Same here. Getting "This number is being used by another account" Please help!

[AndreaG]

Hi Abe,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[vesperdesigner]

Hello, I need help with the same issue please. I cannot finish creating my account as it says my phone number is already in use.

[JoanneP]

Hi Alannah Vesper,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[7a1a270d]

Can someone actually help?

[PradeepH]

Hi Jeremy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[1dfdc1e4]

I'm having the same issue, when inputting my phone number it is saying it is being used on another profile and I am unable to verify it.

[NikolaS]

Hi Alicia,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[bfe32576]

I have the same issue as everyone else. However I want to use the same phone number for my client and freelancer account.

[PradeepH]

Hi Andreas,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[b7c34a8e]

I just created my account, and it says my phone number is already in use. How do I fix this and continue the sign up process on my current account?