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ยป Forums ยป Support ยป Phone Number is already in use
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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi
Upwork

View solution in original post

899 REPLIES 899

Hi Ryan,

 

I am sorry to hear about the issue while verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
leahtrue
Community Member

Upwork is not letting me move through to the final steps of completing my profile so that I can start working because it says that 1. it can't find my address and 2. another account is using my phone number. I don't know how to find if I have an old account floating around somewhere, and it would be really nice if Upwork had a way that you can talk to an ACTUAL REAL PERSON to get these kinds of issues resolved in a timely manner. Can someone from Upwork please help me figure out what other account my phone number seems to be connected to and remove these errors that are preventing me from completing my profile?

Hi Leah,

 

Firstly, welcome to Upwork and we sincerely apologize for the inconvenience. I've immediately converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork

Hi there,

 

I can't complete my account setup because it keeps saying that my phone number is already in use by another account. I have tried logging in with every old email I can think of and the few that I know I made accounts with in the past but didn't end up using, have been deleted. Can someone help me figure out which account my phone number is connected to so I can get rid of it and continue my account setup?

Hi Leah,

 

Thank you for reaching out to us, and I'm sorry if you're having difficulties setting up your account. I see that the team has responded to the ticket you raised here with further instructions on resolving the issue. Please don't hesitate to update your ticket by replying to the email sent by the team to reopen the ticket. They'll look into your case and assist you accordingly.

 

~ Arjay
Upwork
8b725ae6
Community Member

Hello Upowork I also have this issue and cant contact anyone from the support team. can someone help?

 

Hi Sabastian; I'm sorry you're experiencing this issue. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

You can access your ticket here.


~ Samuel

Thank you!

79e46d7d
Community Member

Hello! I have signed up on upwork and I am trying to verify my phone number but I am not receiving anything. Help! 

 

 

Hi Secretina,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. We sincerely apologize if you're having difficulties verifying your phone number. Rest assured that one of our agents will contact you here with further assistance.

 

~ Arjay
Upwork
heymrlb
Community Member

When I try to create my account, it tells me my phone number is already being used by another account.  I have no idea what acount that is and there is no way I can get passed the actual account creation.  How can I contact someone here to help me?

Hi Bruce,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance on setting up your profile.

 

~ Arjay
Upwork
c5fde64a
Community Member

I have never had an Upwork account in the past and it keeps saying that my phone number is already in use when that should be impossible. Please, I need help so I can use Upwork.

Hi Nathan,

 

I have escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ Alyssa
e4c038a8
Community Member

Hi,

 

I am trying to finish setting up my new account. I had one previously while in school, and I used a google email that has since been deactivated, meaning I am unable to log in or gain access to the account. It will not let me use my phone number for the new account, because it's linked to the old one. Please help me delete the old account so I can finally create this new one. Thank you. 

You cannot create new account. It is rules violation. Use old one (single one) if it can be unblocked.

The email cannot be reactivated and I do not have access to the old account. Therefore it is necessary to delete the old account and create a new one. So yes, I should be able to create a new account through the assistance of an Upwork support specialist without violating any rules. 

Some moderator will help you with origial account recovery.

Hello,

 

I am also trying to make a new account. The email linked to the old one was deacticated, meaning I'll never be able to log into the account again. But my phone number is associated with the other account and will not let me use it for the new one. Someone please assist me with this. The automated customer service is not helpful for this issue and I've been unable to get in touch with a real representative. Thank you.

egaruth
Community Manager
Community Manager

Hi Catherine,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
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