Solved: Phone Number is already in use - Page 33

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Gabriela G · ‎08-04-2023

Hi I am having the same issue as everyone else. I must have made an account with my phone number previously but never used it and do not have access to it. Can you help me close that account so I can proceed with using my phone number on my new and current account?

Arjay M · ‎08-04-2023

Hi Gabriela,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Please be reminded that users can only have one account, and having multiple ones violates Upwork's TOS.

Rest assured that one of our agents will contact you here with further assistance in completing the phone number verification and proceeding with your account.

~ Arjay

Madison B · ‎08-05-2023

When building profile and applying for a job it needs phone number verification. Says phone number in use. Made sure to remove phone number from old account. Refreshed page and still getting error. Get support chat wont allow me to talk to real person and just says "i dont know how to help"

Sophie A · ‎08-05-2023

Having more than one account is a violation of Upwork's Terms of Service. A closed or deleted account still counts as 1 account. What you call your "old account" is the only account you will ever have on Upwork. Did you try to create a ticket for customer support?

Luiggi R · ‎08-05-2023

Hi Madison,

As Sophie said, having multiple accounts is not allowed and is a serious violation of the Upwork Terms of Service. I'll have one of our agents contact you via a support ticket to assist you further.

~ Luiggi

Kathleen H · ‎08-05-2023

I can't seem to resolve this. Can someone from support contact me directly so I can get my profile/account published?

Luiggi R · ‎08-05-2023

Hi Kathleen,

I'm sorry you're having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi

Gianni B · ‎08-05-2023

I can't verify my phone number because it says that it's already in use, but it's not as far as I can tell.

Please help.

Thank you.

William T C · ‎08-05-2023

Gianni,

Do you have a second Profile by accident? If not, get a new phone number.

Pradeep H · ‎08-05-2023

Hi Gianni,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

Matthew K · ‎08-06-2023

I am also having the same issue, I'm unable to apply because it tells me my phone number is already in use.

Pradeep H · ‎08-07-2023

HI Matthew,

Thank you for your message. I see that you have already complete phone verification on your account today.

Thank you,

Pradeep

Arjay M · ‎08-07-2023

Hi guys, my phone number won't verify because apparently it is already in use. But that account has been closed for a while now so my number should work. The bit support can't help. I've tried all sorts of help form the website and online. I need an actual agent to help please.

thank you,

munira

**Edited for Community Guidelines**

Arjay M · ‎08-07-2023

Hi Munira,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

~ Arjay

Kala L · ‎08-07-2023

I am trying to apply for jobs, but when I do I get an error message when trying to verify my phone number, which in turn will not allow me to apply for jobs and submit proposals.

Arjay M · ‎08-07-2023

Hi Kala,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

~ Arjay

Chelsi A · ‎08-08-2023

Hello, I only have one Upwork account and am not able to apply for jobs because my "phone number is already in use", however I cannot contact anybody in support. Please help!!!

Arjay M · ‎08-08-2023

Hi Chelsi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

~ Arjay

Abdullah C · ‎08-09-2023

Hi,

I am a new seller on Upwork. I have optimised my profile now I am ready to bid. When I click on apply now it says that OTP has been sent to your number. But I dont receive any OTP. I have tried several times and changed the number as well but cant receive the OTP from Upwork.

Support team please solve this issue for me.

Thanks

Abdullah C · ‎08-09-2023

Hi,

I am a new seller on Upwork. I have optimised my profile now I am ready to bid. When I click on apply now it says that OTP has been sent to your number. But I dont receive any OTP. I have tried several times and changed the number as well but cant receive the OTP from Upwork.

Support team please solve this issue for me.

Thanks

Annie Jane B · ‎08-09-2023

Hi Abdullah,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

~ AJ

Sarah L · ‎08-09-2023

I had an old UpWork Account and it was associated with my phone number. That account is no longer active and I cannot get into it HOWEVER it will not let me verify this new account becuae it is saying my phone number is associated to another account. I am stuck at a standstill 😕

Arjay M · ‎08-09-2023

Hi Sarah,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. However, please remember that users can only have one account, and having multiple ones violates Upwork's ToS. Don't worry! Rest assured that one of our agents will contact you here with further assistance on how to proceed. Thank you!

~ Arjay

Adam W · ‎08-10-2023

Whenever I try to add my phone number is says it is already in use but I cant find an account to remove this from and the chat bot doesn't seem to be able to assist.

Pradeep H · ‎08-10-2023

Hi Adam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep