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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

View solution in original post

899 REPLIES 899
Nichols's avatar
Nichols S Community Member

I am having the same issue with phone number verification. 

Avery's avatar
Avery O Community Manager

Hi Nichols, 


I have shared your concern with the Customer Support Team, and they will reach out to you directly through an email to assist you further.


~ Avery
Joanne's avatar
Joanne P Retired Team Member

Hi Nguyen Thanh, 

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Yes, But after over one hour, I don't see any E-mail to contact me.
Thanks

Avery's avatar
Avery O Community Manager

Hi Nguyen, 


I want to clarify that tickets are addressed by the order they were received. If you don't hear back within 24-hours, you can follow up here and our team will follow up on your behalf.


~ Avery
Lindsay's avatar
Lindsay S Community Member

I pushed the verify phone number button and have yet to receive my verification code. Will someone from the admin team please contact me.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Lindsay and Flavia,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you

Pradeep

Samuel's avatar
Samuel F Community Member

Hello I also can't get it to verify my number and I have tried both these steps. Any help would be greatly appreciated. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Samuel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Jeremy's avatar
Jeremy C Community Member

New member with number already taken. Just need some help.

Arjay's avatar
Arjay M Retired Team Member

Hi Jeremy,

 

Thank you for reaching out to us and welcome to Upwork. I'll have one of our team members reach out to you directly via a support ticket to assist you further with your concern. You can access your tickets on this page.

 

 

~ Arjay
Upwork
Mark's avatar
Mark H Community Member

I closed an old account which had my phone number verified...

 

Even though I deleted the account, I now cannot verify my phone number in my new freelancer account because it says the phone number already exists on another account.

 

Can anybody help?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mark,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Cheryl's avatar
Cheryl L Community Member

did they ever fix because I am having the same issue and no one is responding

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Cheryl,

 

Thank you for reaching out. I've shared your concern with the team and a Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Tim's avatar
Tim W Community Member

I am trying to set up my Freelancer profile, but it says my phone number is already in use. If I had to guess, it was used many years ago back when the service was still called Elance, but I have no way of accessing that old account since I never formally transferred it to Upwork. 

How can I use my phone number with my new account?

Sophie's avatar
Sophie I Community Member

Hello I'm having the same issue. I cannot complete my profile because it says my phone number is already in use. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sophie,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Kendra's avatar
Kendra C Community Member

Hi!

 

I lost access to my old account - to be honest I don't even know the email that was used. I need to be able to use my phone number on my new account and get access to my old one so I can close it. Can anyone help?

Nikola's avatar
Nikola S Retiring Moderator

Hi Kendra,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

 

~ Nikola
Denisse's avatar
Denisse B Community Member

Hello,

I am in the process of creating my profile. However, when entering my phone number to verify the account, it says "this number is being used by a different account". I remember creating an account a long time ago as well as deleting it since I never used it. 

Can someone help me with this issue?

Thanks.

Tracie's avatar
Tracie H Community Member

Set up a new account but apparently my phone number is linked to another account.  I may have an old account but cannot find it.  How do I go about deleting an old account that I've never used and cannot find?

Arjay's avatar
Arjay M Retired Team Member

Hi Tracie,

 

I'll have one of our team members reach out to you directly via a support ticket with assistance on how you can proceed with your account. You can check here or your email for updates.

 

~ Arjay
Upwork
Tyler's avatar
Tyler B Community Member

I'm working on making a new account on here, and I haven't been able to use my phone number for verification as it's attached to an old account that I no longer use, which I don't have access to anymore. What should I do? 

 

Thanks!

 

-Tyler Bettilyon

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Tyler,

 

A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

~ Luiggi