Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jun 21, 2022 11:03:44 PM by Avery O
Hi Nichols,
I have shared your concern with the Customer Support Team, and they will reach out to you directly through an email to assist you further.
Jan 24, 2022 07:06:07 PM by Joanne P
Hi Nguyen Thanh,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jan 24, 2022 07:23:47 PM by Nguyen Thanh T
Yes, But after over one hour, I don't see any E-mail to contact me.
Thanks
Jan 24, 2022 08:19:43 PM by Avery O
Hi Nguyen,
I want to clarify that tickets are addressed by the order they were received. If you don't hear back within 24-hours, you can follow up here and our team will follow up on your behalf.
Mar 31, 2022 12:18:45 PM by Lindsay S
I pushed the verify phone number button and have yet to receive my verification code. Will someone from the admin team please contact me.
Apr 1, 2022 04:12:53 AM by Pradeep H
Hi Lindsay and Flavia,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you
Pradeep
Mar 18, 2023 02:35:59 PM by Samuel F
Hello I also can't get it to verify my number and I have tried both these steps. Any help would be greatly appreciated.
May 13, 2022 05:22:29 PM by Arjay M
Hi Jeremy,
Thank you for reaching out to us and welcome to Upwork. I'll have one of our team members reach out to you directly via a support ticket to assist you further with your concern. You can access your tickets on this page.
May 15, 2022 01:31:43 AM by Mark H
I closed an old account which had my phone number verified...
Even though I deleted the account, I now cannot verify my phone number in my new freelancer account because it says the phone number already exists on another account.
Can anybody help?
May 15, 2022 04:49:53 AM by Annie Jane B
Hi Mark,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 15, 2022 11:32:01 AM by Cheryl L
did they ever fix because I am having the same issue and no one is responding
May 15, 2022 01:38:43 PM by Luiggi R
Hi Cheryl,
Thank you for reaching out. I've shared your concern with the team and a Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
May 23, 2022 01:34:00 PM by Tim W
I am trying to set up my Freelancer profile, but it says my phone number is already in use. If I had to guess, it was used many years ago back when the service was still called Elance, but I have no way of accessing that old account since I never formally transferred it to Upwork.
How can I use my phone number with my new account?
May 24, 2022 10:41:47 AM by Sophie I
Hello I'm having the same issue. I cannot complete my profile because it says my phone number is already in use.
May 25, 2022 09:17:10 AM by Kendra C
Hi!
I lost access to my old account - to be honest I don't even know the email that was used. I need to be able to use my phone number on my new account and get access to my old one so I can close it. Can anyone help?
May 25, 2022 11:09:04 AM by Nikola S
Hi Kendra,
Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
May 25, 2022 10:34:23 AM by Denisse B
Hello,
I am in the process of creating my profile. However, when entering my phone number to verify the account, it says "this number is being used by a different account". I remember creating an account a long time ago as well as deleting it since I never used it.
Can someone help me with this issue?
Thanks.
May 27, 2022 12:36:33 PM by Tracie H
Set up a new account but apparently my phone number is linked to another account. I may have an old account but cannot find it. How do I go about deleting an old account that I've never used and cannot find?
Jun 5, 2022 02:39:59 PM by Tyler B
I'm working on making a new account on here, and I haven't been able to use my phone number for verification as it's attached to an old account that I no longer use, which I don't have access to anymore. What should I do?
Thanks!
-Tyler Bettilyon
Jun 5, 2022 04:13:30 PM by Luiggi R
Hi Tyler,
A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.