Jan 24, 2022 05:44:21 PM Edited Jul 14, 2022 11:32:09 AM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 12:18:28 PM Edited Sep 1, 2023 02:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Dec 31, 2022 12:19:49 AM Edited Dec 31, 2022 12:20:09 AM by Jorden G
I have recently made an account and it says my number is in use but I sure it's not. What shall I do
Dec 31, 2022 01:53:59 AM by Annie Jane B
Hi Jorden,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Jan 3, 2023 12:48:06 PM by Arjay M
Hi Laudro,
Firstly, welcome to Upwork! We appreciate you reaching out here in the Community. I can also see that you've already raised a support ticket regarding your concern and it's been forwarded to the appropriate team for review. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 4, 2023 01:53:04 AM by Gazz B
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Jan 4, 2023 03:50:43 AM by Annie Jane B
Hi Gazz,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Jan 4, 2023 04:10:32 AM by Annie Jane B
Hi Gazz,
It isn't. We only compile the reports here and this thread goes far back. We cannot share anything here since the resolutions vary for each account. The details we discuss with freelancers on the support ticket may contain personal information- such as your phone number- and the team is protecting that privacy.
Please wait for someone to reach out to you via a support ticket.
Jan 5, 2023 04:26:26 AM by Pradeep H
Hi Gazz,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
Jan 6, 2023 06:44:23 AM by Rachel L
I am running into a tricky situation. I believe I have a half dead account associated with my primary email and phone number. When I try to log in with that email, UpWork says "this email is not associated with an account" but then when I make a new account, it says "An account with this email already exists". I tried making an account with a new email, but when I go to enter my phone number, I run into the same problem. This is super frustrating. I just want to be able to use this website!
Jan 6, 2023 07:37:23 AM by Andrea G
Hi Rachel,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Jan 9, 2023 02:02:32 PM by Lori D
I deleted an account and started a new one but new one won't let me verify because it says my phone is attached to another account. And apparently you can't talk directly to rework customer service. Need help to verify the account.
Jan 9, 2023 02:21:05 PM by Sophie A
This happens because you are only allowed one lifetime account, regardless if your previous freelancer account was deleted. Having more than one account is a violation of Upwork's Terms of Service. You will need to have your original account reinstated and work under that original account.
Jan 9, 2023 03:33:03 PM by Arjay M
Sophie's correct Lori!
Users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. To assist you further with your concern, could you please click on my name above this post and send me a private message with the email address associated with your original account? The one that you deleted. We'll have these accounts reviewed and assist you accordingly. Looking forward to your message.
Jan 10, 2023 03:41:32 AM by AL F
Hey there
I cannot complete my profile, specifically my phone number, I get a "This number is being used by another account", can you help please? Thanks
Jan 10, 2023 06:30:42 AM by Annie Jane B
Hi AL,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Jan 12, 2023 02:50:26 PM by Arjay M
Hi AL,
I'm sorry for not being able to get back to you sooner with your concern. I have submitted a follow-up to the team handling your case and one of the members should be in touch with further assistance momentarily. You can still use this page to access your ticket once ready. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Jan 14, 2023 08:20:56 AM by AL F
Hey Arjay, done, I have replied to the ticket in a screenshot, cheers.
Jan 10, 2023 06:21:18 PM by Mathew P
Hello,
I cannot complete my profile due to not being able to verify my phone number. I get a "This number is being used by another account", can you help please?
Thanks,
MP
Jan 15, 2023 01:41:42 PM by Alisa S
Hello! I’m trying to set up my Upwork but it states my number is being used by another account. How do I fix this issue?
Jan 17, 2023 02:16:40 PM by Rikita P
I just created my account but my number verification is failing saying the number is in use with another account.
Jan 17, 2023 09:50:33 PM by Avery O
Hi Rikita,
The Upwork Support Team will reach out to you directly to assist you further.
Jan 18, 2023 11:16:59 AM by Isabelle K
I'm just trying to finish setting up my account and I'm pretty sure I've never used this site before, but it says my number is already in use, can anyone help?
Jan 18, 2023 12:17:44 PM by Arjay M
Hi Isabelle,
Thank you for reaching out and reporting this here in the Community. I have escalated your concern to the appropriate team for review. One of the team members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page.
Jan 19, 2023 03:16:11 PM by Finnegan M
While in the midst of account creation, I too am unable to send a code and complete my account. I don't recall ever creating an Upwork account, but it states that my phone number is already in use. Would it be possible for a team member at Upwork to take a look into helping me resolve the issue so I can finish creating my profile?
Jan 19, 2023 05:12:20 PM by Arjay M
Hi Finnegan,
I'm sorry to learn that you're having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.
Jan 22, 2023 09:53:28 AM by Venu S
I am not able to complete the account creation as I am getting this message
This number is being used by another account. Could you look into this when you get a chance.
Thank you,
Venu Sanka
Jan 25, 2023 08:27:22 PM by Christopher O
I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved. Thank you
Jan 27, 2023 11:48:01 AM by Matthew L
I am having this issue. I am unable to finish setting up my Upwork account as it says "This number is being used by another account ".
how can i correct this to finish my account set up
Jan 27, 2023 12:44:20 PM by Arjay M
Hi Matthew,
Firstly, welcome to Upwork! I'm sorry to learn that you're having trouble verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.
Jan 31, 2023 05:07:53 PM by Kyle L
Hello,
I am trying to complete my account so I can apply for jobs, however, I can not verify my phone number. Can someone please sent me a phone notification so I can verify my phone number