Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[8a384f96]

I don't see anything in my current requests though. 😕

[0bdb87cf]

I've tried several times to get the text verification code to be sent to me to finish setting up my profile, but it hasn't been sent. Can someone from the admin team contact me to assist further?

[AndreaG]

Hi Gavin,

Someone from our team will reach out to you via support ticket in order to assist you further.

[34be0a1a]

I can’t verify my phone number, I had another account with a different email and the same phone number but that account is closed and I made a new account with my new email and it won’t let me verify the number because it’s been used for the other account. Can someone help me with this? Thank you. 

[AndreaG]

Hi Patricia,

Someone from our team will reach out to you via support ticket in order to assist you further.

[937f1be3]

Hello,

I'm trying to register but it says my phone number is already used by another account so I can't activate my account. I don't have another account that uses this phone number.

What can I do? I don't have another phone number I can use.

Thank you!
Sarah

[ArjayM]

Hi Sarah,

Thank you for reporting this and Welcome to Upwork! I'll have one of our members reach out to you directly via a support ticket with assistance on how to proceed with your account. Don't hesitate to communicate if you need updates and further assistance.

[4865559b]

I need help please. The last step of my profile requires me to provide a phone number for verification but then it gives me a "phone number already in use" error.

[759e32fa]

Hi Elliot,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[fedd74dd]

I am having this issue as well. Could someone please help me?

[NikolaS]

Hi Clay,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[86c519dc]

Phone Number says it's already in use but I don't remember ever having another account, please help. 

[AveryO]

Hi Mickey, 

I've shared your concern with the Customer Support Team and they will reach out to you to assist you further. Once a ticket is generated, you'll be able to access it here.

[2c672287]

HELLO -I have tried diff browsers, computers and phones.  I never recieve my text to verify this is very frustrating. I type in my phone number and never recieve my text.

[JoanneP]

Hi Katherine,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[423f5d5a]

Hello, I am having the same issue where it is saying my phone number has already been in use. Please advise. 

[AndreaG]

Hi Casey,

Someone from our team will reach out to you via support ticket in order to assist you further.

[5085153c]

I have tried clearing my cookies, switching from my 2.4 to 5 wifi, I have tried using 5g with my phone, switching browsers, incognito mode, using a different device, I have checked my information and it is correct. I just wish there was an option to call me and have a text-to-speech voice tell me my code because at least that actually works. If this helps I have a Google Pixel 6 and my carrier is T-Mobile.

[LuiggiR]

Hi Eric,

I'm sorry to hear you're having trouble with this. I see that you reached out to us yesterday here for the same reason, though the account you posted from is different from the one you're currently using now. I'd like to take a moment to remind you that having multiple accounts is considered a serious violation of the Upwork TOS, and you should refrain from closing an account to open up a new one. I'll have a Customer Support Team member reach out to you via a support ticket to further assist you. 

[gage_tamara]

I must have made an account years ago, but I don't remember it and apparently my number is already in use. Any help

[ArjayM]

Hi Tamara,

I'm sorry to hear that you're having difficulty verifying your phone number. Firstly, welcome to Upwork! I have reached out to the team handling your concern. I'll have one of our team members reach out to you via a support ticket to assist you further with the verification process. You can always check here or your email for updates and don't hesitate to communicate if you need further assistance.

[cef7d592]

I just created my account and my current phone number is already in use. There was a previous thread regarding this same issue, but the thread was closed due to the number of responses. 

How do I fix this dilemma so I can get my account active? 

thank you

Allison Parsons 

[ArjayM]

Hi Allison,

We appreciate you reaching out and firstly, welcome to Upwork. I'll have one of our team members reach out to you via a support ticket with assistance on how to proceed with the phone verification. You can check here or your email for updates.

[be628b8b]

I am trying to set up my account and when I get to the phone verification part I input the code I was sent but nothing happens. I am unable to verify and submit my account. I tried clearing my cache and cookies but that did not help.

[759e32fa]

Hi Megan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.