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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

View solution in original post

899 REPLIES 899
Sophie's avatar
Sophie A Community Member

If you had a previous freelancer account, you need to reopen that first account as you are not allowed to create a new one (even if the previous one was closed).

Kylie's avatar
Kylie C Community Member

Hello,

I do not know what email my previous freelancer account was associated
with, nor which email the phone number was associated with.

Nikola's avatar
Nikola S Retiring Moderator

Hi Kylie,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Adrianna's avatar
Adrianna O Community Member

I am having the same issue where I am unable to verify my account because it says my phone number is already in use with a different account. This is my first time trying to make an account so I'm unsure how to fix this issue. Could someone help me get resolve this? 

Arjay's avatar
Arjay M Retired Team Member

Hi Adrianna,

 

Firstly, welcome to Upwork! I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team here.

 

~ Arjay
Upwork
Cierra's avatar
Cierra C Community Member

When trying to finish up my account, it gives me an error saying my phone number is already in use. Please assist

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Cierra,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Abigail's avatar
Abigail M Community Member

I'm having the same issue. Can an Upwork team member help me as well please?

Shana's avatar
Shana L Community Member

It is saying my phone number is already in use and I might have created an old account that I cannot access anymore. I created a new profile and would like to use that one but need to verify my phone number. Can someone help with this?

Arjay's avatar
Arjay M Retired Team Member

Hi Shana,

 

Thank you for reaching out. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. I'll have one of our team members assist you further via a support ticket. You can coordinate with the team on this page once your ticket's been set up. 

 

~ Arjay
Upwork
Daniella's avatar
Daniella D Community Member

I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved. Thanks!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Daniella,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Michelle's avatar
Michelle N Community Member

I am attempting to complete my account set up. I am being told my phone number is being used by another account. I may have set an account years ago. I have no idea what the user name would be, how do I find out. The website is not really user friendly. Thanks. 

Michelle's avatar
Michelle N Community Member

Why can't we get live support?
I sent a message to this message board and still haven't received a response. I can't finish my registration because it says my phone number is linked to another account. How long does it take to get a response? 

Arjay's avatar
Arjay M Retired Team Member

Hi Michelle,

 

I'll have one of the support team members assist you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed. Thank you!

 

~ Arjay
Upwork
Craig's avatar
Craig P Community Member

 Hi,

 

I close my account and now i try to setup a new profile. But it will not let me put my cell number in i hope someone from upwork can help me?

Kashif's avatar
Kashif S Community Member

I think the same number you can not use twice 

kindly have a look at my profile https://www.upwork.com/freelancers/~01ea8f8840353f5f82

Sophie's avatar
Sophie A Community Member

You are only allowed one freelancer account ever.

 

Your profile is set to private.

Kashif's avatar
Kashif S Community Member

yes. but I don't know how to set it public. I think my link you can visit which is why I am sending a link. kindly let me know how can i set it to public. do I need to upgrade or else? thank you. https://www.upwork.com/freelancers/~01ea8f8840353f5f82

Sophie's avatar
Sophie A Community Member

Kashif's avatar
Kashif S Community Member

done.

thank you for your valuable info

Sophie's avatar
Sophie A Community Member

You need to reopen your first account. You are not allowed to create a new freelancer account. This is a serious violation of Upwork's Terms of Service.

Craig's avatar
Craig P Community Member

I got it to work 🙂

Jace's avatar
Jace D Community Member

Hello, I had started an Upwork account perhaps a year or so ago but never finished the application/verification process. I was recently trying to make an account when it said my phone number is already in use. I tracked down which old email I had used and closed the account. I have had a full name change (first, middle, and last) and have not used that email since then. However, it still won't let me use my phone number. I was going to try to change these things on my other account, but, since I closed it, I can no longer access it. I do not have another phone and cannot change my number, so i am at a loss. Thank you in advance for your help.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jace,

 

Please note that having multiple accounts is considered a serious violation of the Upwork Terms of Service. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to look into it.

~ Luiggi