Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

If you had a previous freelancer account, you need to reopen that first account as you are not allowed to create a new one (even if the previous one was closed).

[#3]

Hello,

I do not know what email my previous freelancer account was associated
with, nor which email the phone number was associated with.

[#4]

Hi Kylie,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#5]

I am having the same issue where I am unable to verify my account because it says my phone number is already in use with a different account. This is my first time trying to make an account so I'm unsure how to fix this issue. Could someone help me get resolve this? 

[#6]

Hi Adrianna,

Firstly, welcome to Upwork! I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team here.

[#7]

When trying to finish up my account, it gives me an error saying my phone number is already in use. Please assist

[#8]

Hi Cierra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#9]

I'm having the same issue. Can an Upwork team member help me as well please?

[#10]

It is saying my phone number is already in use and I might have created an old account that I cannot access anymore. I created a new profile and would like to use that one but need to verify my phone number. Can someone help with this?

[#11]

Hi Shana,

Thank you for reaching out. Please note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. I'll have one of our team members assist you further via a support ticket. You can coordinate with the team on this page once your ticket's been set up. 

[#12]

I am unable to verify and complete my account. It is saying that my number is in use on another account. Please advise how I can get this issue resolved. Thanks!

[#13]

Hi Daniella,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#14]

I am attempting to complete my account set up. I am being told my phone number is being used by another account. I may have set an account years ago. I have no idea what the user name would be, how do I find out. The website is not really user friendly. Thanks. 

[#15]

Why can't we get live support?
I sent a message to this message board and still haven't received a response. I can't finish my registration because it says my phone number is linked to another account. How long does it take to get a response? 

[#16]

Hi Michelle,

I'll have one of the support team members assist you further via a support ticket. You can access your ticket and coordinate with the team on this page once your case is fully reviewed. Thank you!

[#17]

 Hi,

I close my account and now i try to setup a new profile. But it will not let me put my cell number in i hope someone from upwork can help me?

[#18]

I think the same number you can not use twice 

kindly have a look at my profile https://www.upwork.com/freelancers/~01ea8f8840353f5f82

[#19]

You are only allowed one freelancer account ever.

Your profile is set to private.

[#20]

yes. but I don't know how to set it public. I think my link you can visit which is why I am sending a link. kindly let me know how can i set it to public. do I need to upgrade or else? thank you. https://www.upwork.com/freelancers/~01ea8f8840353f5f82

[#21]

Profile Changed to "Private" – Upwork Customer Service & Support | Upwork Help

Click on Reset my visibility

[#22]

done.

thank you for your valuable info

[#23]

You need to reopen your first account. You are not allowed to create a new freelancer account. This is a serious violation of Upwork's Terms of Service.

[#24]

I got it to work 🙂

[#25]

Hello, I had started an Upwork account perhaps a year or so ago but never finished the application/verification process. I was recently trying to make an account when it said my phone number is already in use. I tracked down which old email I had used and closed the account. I have had a full name change (first, middle, and last) and have not used that email since then. However, it still won't let me use my phone number. I was going to try to change these things on my other account, but, since I closed it, I can no longer access it. I do not have another phone and cannot change my number, so i am at a loss. Thank you in advance for your help.

[#26]

Hi Jace,

Please note that having multiple accounts is considered a serious violation of the Upwork Terms of Service. Can you please click on my name and send me a PM with the registered email address of the account in question? I'll be happy to look into it.