Solved: Phone Number is already in use - Page 25

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Andrea G · ‎12-29-2022

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Jorden G · ‎12-31-2022

I have recently made an account and it says my number is in use but I sure it's not. What shall I do

Annie Jane B · ‎12-31-2022

Hi Jorden,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Laudro P · ‎01-03-2023

Hello can i get some assistance with this issue as well, I have already submitted a request 38413177 but have not received a response to it. What else can I do??

Arjay M · ‎01-03-2023

Hi Laudro,

Firstly, welcome to Upwork! We appreciate you reaching out here in the Community. I can also see that you've already raised a support ticket regarding your concern and it's been forwarded to the appropriate team for review. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Arjay

Gazz B · ‎01-04-2023

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

Annie Jane B · ‎01-04-2023

Hi Gazz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Gazz B · ‎01-04-2023

it seems a very common error

why not share the fix here?

Annie Jane B · ‎01-04-2023

Hi Gazz,

It isn't. We only compile the reports here and this thread goes far back. We cannot share anything here since the resolutions vary for each account. The details we discuss with freelancers on the support ticket may contain personal information- such as your phone number- and the team is protecting that privacy.

Please wait for someone to reach out to you via a support ticket.

~ AJ

Gazz B · ‎01-05-2023

still awaiting support assistance?

Pradeep H · ‎01-05-2023

Hi Gazz,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Rachel L · ‎01-06-2023

I am running into a tricky situation. I believe I have a half dead account associated with my primary email and phone number. When I try to log in with that email, UpWork says "this email is not associated with an account" but then when I make a new account, it says "An account with this email already exists". I tried making an account with a new email, but when I go to enter my phone number, I run into the same problem. This is super frustrating. I just want to be able to use this website!

Andrea G · ‎01-06-2023

Hi Rachel,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~Andrea

Lori D · ‎01-09-2023

I deleted an account and started a new one but new one won't let me verify because it says my phone is attached to another account. And apparently you can't talk directly to rework customer service. Need help to verify the account.

Sophie A · ‎01-09-2023

This happens because you are only allowed one lifetime account, regardless if your previous freelancer account was deleted. Having more than one account is a violation of Upwork's Terms of Service. You will need to have your original account reinstated and work under that original account.

Arjay M · ‎01-09-2023

Sophie's correct Lori!

Users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. To assist you further with your concern, could you please click on my name above this post and send me a private message with the email address associated with your original account? The one that you deleted. We'll have these accounts reviewed and assist you accordingly. Looking forward to your message.

~ Arjay

AL F · ‎01-10-2023

Hey there

I cannot complete my profile, specifically my phone number, I get a "This number is being used by another account", can you help please? Thanks

Annie Jane B · ‎01-10-2023

Hi AL,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

AL F · ‎01-12-2023

Hey Annie, my requests are empty, no tickets! 😞

Arjay M · ‎01-12-2023

Hi AL,

I'm sorry for not being able to get back to you sooner with your concern. I have submitted a follow-up to the team handling your case and one of the members should be in touch with further assistance momentarily. You can still use this page to access your ticket once ready. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

AL F · ‎01-14-2023

Hey Arjay, done, I have replied to the ticket in a screenshot, cheers.

Mathew P · ‎01-10-2023

Hello,

I cannot complete my profile due to not being able to verify my phone number. I get a "This number is being used by another account", can you help please?

Thanks,

MP

Arjay M · ‎01-10-2023

Hi Mathew,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

Arjay M · ‎01-10-2023

Hi Mathew,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Arjay

Alisa S · ‎01-15-2023

Hello! I’m trying to set up my Upwork but it states my number is being used by another account. How do I fix this issue?