Phone Number is already in use

[#1]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[#2]

Traci, as Arjay mentioned, your concern was already escalated to our Customer Support team. You can rest assured that someone will contact you within 24-48 hours via this ticket to assist you further.

[#3]

Hi i am not getting pin for my phone verification. 

[#4]

Hi Pranshu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#5]

I am attempting to create an account, it says my phone number is already in use.

[#6]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Good day my name is Muhammad afzal please I need your help i have exceeded my limit of number verification and it's not verified yet please help me.

[#8]

Hi Muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

hi, im trying to create a profile and get the error "This number is being used by another account". I also cannot get through the chatbot to actually raise a support tickets- its really unhelpful. How can I get help with this?

[#10]

Hi Narvik,

I'm sorry you're having trouble with your phone number and contacting support. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

I am working on setting up my profile and when I get to the end it says "This number is being used by another account."  I have had this number for a long time and have never set up an account on here before.

[#12]

Hi Kevin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#13]

Hi,

I am trying to finish setting up my new account. I had one previously while in school, and I used a google email that has since been deactivated, meaning I am unable to log in or gain access to the account. It will not let me use my phone number for the new account, because it's linked to the old one. Please help me delete the old account so I can finally create this new one. Thank you. 

[#14]

You cannot create new account. It is rules violation. Use old one (single one) if it can be unblocked.

[#15]

Hello,

I am also trying to make a new account. The email linked to the old one was deacticated, meaning I'll never be able to log into the account again. But my phone number is associated with the other account and will not let me use it for the new one. Someone please assist me with this. The automated customer service is not helpful for this issue and I've been unable to get in touch with a real representative. Thank you.

[#16]

The email cannot be reactivated and I do not have access to the old account. Therefore it is necessary to delete the old account and create a new one. So yes, I should be able to create a new account through the assistance of an Upwork support specialist without violating any rules. 

[#17]

Some moderator will help you with origial account recovery.

[#18]

Hi Catherine,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Hey there, I previously opened a ticket about my phone number being in use and it was closed due to being fixed.  However, I tried to apply to jobs today and I got the same issue.  Wondering if anything can be done about this, thank you!
Amanda K

[#20]

Hi Amanda,

I can also see the ticket you raised about your concern and confirm that it's been escalated to the appropriate team for further review. Please allow our team 24-48 hours, and they will surely update your ticket on this page once your case is thoroughly reviewed. Don't hesitate to coordinate with the team, and they will surely assist you in resolving the issue.

[#21]

I have tried multiple times but it still fails to work. I still haven't recieved a verification code via my IOS messenger app. How do I verify it if the code isn't coming through.

[#22]

Hi Jesse,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#23]

Hi I am having the same problem. It says my phone number is already in use. Is there a way I can submit a ticket or have this resolved?

[#24]

Hi Ben,

I'm sorry you're having trouble verifying your phone number. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

I am new to upwork and am a little worried already. I can not submit proposals because my phone number is "already in use." I have had this number for 20+ years. How do I contact support to find out what is going on?

[#26]

Hi Rhonda,

I took a closer look at your profile and can confirm that your phone has been verified. Welcome to Upwork! Best of luck!