Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[alyssacarr]

Hi Ross, 

Rest assured the team will address your concern in this ticket as soon as possible. Please avoid creating several tickets or posts for the same concern so that our team can assist you more efficiently. 

Thank you!

[andregutierrez22 · Accepted solution]

Hi all,

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

[2fe6f3e8]

That would be easier to do if it was clear as to _how_ we could reach out and communicate with someone who is not an AI chat.

[eacf3684]

Hi Andrea, 

I have reached out and still after weeks of waiting this problem is not resolved for me either. I can't apply for any work due to this issue. 

Can you help? 

Chera 

[a170c383]

I've been having the same issue, i am not able to apply to anything because my phone number can't be verified. If this doesn't get resolved on my end within a few days, I will be closing this account & going to Fiber instead. 

[tinker_bell3]

Hi Jazmin,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[f953b870]

Hi Joaenne - can you also please help me create a support ticket. I'm also having the same issue.

[tinker_bell3]

Hi Danny,

I checked, and your phone number verification has already been completed. Please let us know if you need further assistance. 

[9f097a0e]

Hello Joanne,

When I try to apply for a position, I receive a "this phone number is already in use" message. I have also been unable to verify my phone number in my settings. How can I fix this?

[malcolm_it]

Hello Joanne,

Are you able to create a support ticket for me as well to get the phone verification issue resolved for me too?

[tinker_bell3]

Hi Malcolm,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[66828661]

I also need support. I can't get past the AI chat bot and I just upgraded my account. So that's unfortunate. Also, in my requests tab I do not see an option to open  new ticket. Can you hep me? And is it possible to figure out why chat support does't come with my upgrade option?

**Edited for Community Guidelines**

[812dd08c]

Hi Carolyn,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Upgrading your membership to Freelancer Plus is a brilliant move when starting a career with Upwork. There are perks that can definitely help you market your profile.

Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

[7fa128cb]

I am also having trouble as it says my phone number is already in use. I don't know how to resolve this and I can't seem to locate how to enter a support ticket or email someone directly. Can you please assist?

[812dd08c]

Hi Michelle,

I'm sorry if you're having difficulties verifying your phone number. Please be aware that a quick way to contact support is by clicking the "Get Support" button at the bottom right corner of the Upwork Help page. You will be asked what type of account you need help with and to describe your issue or questions.

I took the liberty of escalating your community post to a support ticket. One of our agents will contact you soon on this page to assist you with completing the phone verification.

[9e2488da]

Hi Arjay I am also having trouble with that as well. I am getting 

"Phone number already in use. Please, check it and try again."

I tried creating a ticket, but it was not letting me. Please help at your earliest convenience. 

[tinker_bell3]

Hi Saniya,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[27fd8af5]

I am also having the same issue as the rest of the individuals in this thread. I have tried ALL of the trouble shooting and have reached my peak frustration level with your AI.  Please assist me in getting this fixed so that I can start applying for work.  

[812dd08c]

Hi Kimberlee,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[f819af71]

Joanne, I'm having the same issue. My phone number is already attached to an Upwork account I use for work, but I'd like to also attach it to my personal Upwork account. Can you please have support reach out?

[luiggi_rosado]

Hi Jake,

The phone number you used can only be associated with one account. I see that you created a separate client account, but know that you can have a client and a freelancer profile in a single account if you choose to do so. Check out this guide for more information on how you can do that.

[f819af71]

Hi Luiggi, unfortunately this won't work because the accounts must be on two separate emails. I use Upwork both through my work (& work email) & personally (& personal email). But I only have one phone number. Can you please assist?

[20809508]

Hi Joanne,

I am having trouble verifying my phone number, says it is in use.  Can you please assist?

Thank you

[tinker_bell3]

Hi Katrina,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[e9b610c9]

Hi Joanne, I am in the same position. I can't seem to put any phone numebrs in and cannot raise a support ticket with the chatbot. I am looking to post a job and see if there are any responses. 

[759e32fa]

Hi Jennf,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[boyd-erika]

I also need help verifying my number, please.  I am also getting the same error message.  Thank you.

[812dd08c]

Hi Erika,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

[cc69cc34]

Hi Joanne,

I also am having the same issue with "Phone number already in use" and I do not see how to create a new ticket. Would you be able to assist?

Thank you,

Gary

[812dd08c]

Hi Gary,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist in completing your phone verification.

[7f3277a6]

Hello Joanne - I'm having this problem as well. My email is outrightsites (at) gmail do com - thank you!
-Graham

[7f3277a6]

Hey @Luiggi - wanted to see if anyone maybe overlooked my case? 

[812dd08c]

Hi Graham,

We saw your posts in the community and converted them into a support ticket to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[c86c83f7]

I am having the same issue - can you please assist me where I need to direct my query?

[luiggi_rosado]

Hi Adam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c86c83f7]

Hi Luiggi, I have still not heard any further update. Can this be escalated in order for me to be able to apply for opportunities asap?

Many thanks,

Adam

[256d5077]

I am having this same issue. My phone number is tied to an old email address. I even downloaded the google authenticator app, but it keeps asking me to verify my phone number. When I try, it says: This number is being used by another account. The bot has not helped me. 

[256d5077]

Andrea, can you please create a support ticket for me? I am having the same issue: my phone number is tied to an old email address (probably a former employer) and it's saying: This number is being used by another account. 

[egaruth]

Hi Jenifer,

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.