Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[e30e00e6]

Not sure why this issue persists or why there isn't an easier way to resolve this, but I am facing the subject issue. 

[e30e00e6]

Phone Number is already in use 

I'm having this exact issue. There is no way for me to contact support. I'm looking to hire someone and am unable to do so.

[JoanneP]

Hi Justin,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[ace55066]

Hello! I have lost access to my previous Upwork account and as such can't apply to postings because my phone number is associated with the previous account. 

The page recommendeds contacting support which looks to be impossible at the moment. How can I resolve this issue?

[JoanneP]

Hi Austin,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[d09f81f3]

Hi, I can't get past the AI chatbot or find anywhere to raise a ticket or contact support after going on circles for nearly an hour. This feels like my last hope! I can't verify my account to post a job as it says the number is associated with another account. This is likely the last company I worked for which I no longer have access to. Please can you help?

Thanks

[ArjayM]

Hi Nick,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you're having difficulties contacting our Support team. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[537158f8]

I need help to re-claim my phone number.

Perhaps I have an old account, or an account I forgot about?

For now I am using my wife's number to verify this Account, but I want to re-claim my phone number and bind it to this Account.

How can we get there?

[ArjayM]

Hi Isaac,

I looked closely at your newly created profile and confirmed that the phone linked to this has been verified. Let us know if you need further assistance.

[537158f8]

As I mentioned previously, the phone number I used to verify this account is my wife's.

I need help to re-claim my mobile number from another account.

Can I work directly with someone in support? I can provide my mobile number. You will see that it is associated with some other account that I cannot access.

Your chat bot is very very effective at deflecting inquiries. There is no way to progress and talk to someone who can help. Referring me to this article is not helpful, all this article does is point me back to support. But I cannot contact support.

How do we proceed?

[PradeepH]

Hi Isaac,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[537158f8]

...

[181735cc]

Hi, 

I previously had another account as a client where I used the same mobile phone number, but that was closed some time ago. I've now set up a freelancer account with the same number and I keep getting an error message that says my phone number is used by another account, even though the previous one is closed. 

Could someone advise? Thanks in advance. 

[ArjayM]

Hi Schaunagh,

Please know that users are only allowed to have one account, and having several ones violates the Upwork TOS. Could you please click on my name and send me a PM with the account information for the closed account you're referring to? We'll have that reviewed and assist you accordingly. Looking forward to your message.

[181735cc]

Hi Arjay, 

It says that your profile is no longer available when I click through? 

[759e32fa]

Hi Schaunagh,

You don't need to go to his profile. Just click on his name and then on "Send a message."

[181735cc]

Hi, I need assistance please!

[35662cd8]

Hey everyone! 

I recently created a new profile and am running into some trouble when I try to verify my phone number. It says that my phone number is already in use by another account - I had another Upwork account a while ago, but deleted it. How can I work around this issue or make sure my phone number isn't being used elsewhere? Thanks!

[ArjayM]

Hi Sophie,

Please know that users are only allowed to have one account, and having several ones violates the Upwork TOS. Could you please click on my name and send me a PM with the account information for the deleted account you're referring to? We'll have that reviewed and assist you accordingly. Looking forward to your message.

[bfbbddac]

While trying to verify my phone number, a blocker pops up alerting that my "phone number is already in use." My phone number could possibly be linked to an old agency account that I no longer have access to.

any recommendations for verifying my number under these circumstances?

[759e32fa]

Hi Nora,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f1e74dca]

I need help. Cannot verify phone number.

[JoanneP]

Hi Alex,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[17027c38]

Please assist. I also have an error code when I go to the support page. 

[285e27d4]

I have this same issue.  Phone number is already in use.  Is there no way to submit a ticket?