Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[ArjayM]

Hi Jennifer,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[ArjayM]

Hi Regin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[c49c1145]

I made an Upwork account ages ago and no longer have access to it (don't remember username or email). How can I switch my phone number to this account?

[759e32fa]

Hi Matt,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6ce7c8c6]

Good Morning,

When trying to create my profile, when I input my phone number it is saying it is being used already however, I have not create an account prior to this? This is preventing me from finishing my profile, how can I fix this?

Alejandra

[ArjayM]

Hi Alejandra,

Thank you for reaching out to us and reporting this. I've escalated your posts to a support ticket to give your concern the attention it deserves. One of the support team members will contact you on this page with further assistance.

[973115d6]

My account is unusable due the "Phone number already in use" error. I can't create a support ticket due to the problem. Please help.

[ArjayM]

Hi Brian,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you further in completing the phone verification.

[973115d6]

Thank You Arjay

[12cb4824]

I'm very confused... I had an Upwork account in the past as a freelancer, but did not apply to anything so, I put it on hold. When trying to sign in again now (about 3ish years later), I'm being prompted to create a profile. I was happy to update it, but it won't let me put in my phone number and says it's already in use. However, every time I log in with my existing info, I'm still prompted to immediately set up an account as if I were new. Any suggestions?

[ArjayM]

Hi Samantha,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Please be aware that users can only have one account, and having several violates Upwork's TOS. Rest assured that one of our agents will contact you on this page with further assistance on proceeding with an account.

[f9223ef1]

Hello, I also need to help with verifying my phone number as it says the phone number is already in use.  I closed another account that may have used my phone number. I cannot figure out how to submit a support ticket, like many others.

Thanks!

[f2fd4a4c]

I am having trouble verifying my phone number. It keeps saying it is already in use but I don't think I have signed up for an account previously. Without my phone number verified, I cannot post a job, talk to interested people or anything. Please help!

[f09d736c]

Hello Niya, I am Forest B.

If you're encountering issues with verifying your phone number on Upwork, here are some steps you can take to resolve the problem:

1. Double-Check Information:

   • Ensure that you are entering the correct phone number and that there are no typos.
   • Confirm that you haven't used the same phone number for another Upwork account.

2. Contact Upwork Support:

   • If you're certain that you haven't used the phone number before and are still experiencing issues, it's best to contact Upwork support directly.
   • Go to the Upwork Help Center or use the Upwork support page to submit a request explaining your issue.

3. Verify Existing Accounts:

   • If you suspect that someone else may have used your phone number to create an account, it's possible that there's already an account associated with that number.
   • Reach out to Upwork support and provide them with the details. They can help you verify ownership and potentially resolve the issue.

4. Clear Browser Cache:

   • Sometimes, issues can be related to browser cache or cookies. Try clearing your browser cache or using a different browser to see if the problem persists.

5. Use a Different Device:

   • If possible, try using a different device or a mobile app to verify your phone number.

Remember, it's important to communicate directly with Upwork support for assistance with account-related issues. They have the tools and resources to help you resolve problems with account verification and can provide personalized assistance based on your specific situation.

[ArjayM]

Hi Niya,

I've checked your account and confirmed that you were able to verify your phone number and sign in. Let us know if you need further assistance.

[f2fd4a4c]

My phone number is still not verified. I went to the support page and help center with no success. It says to contact but how am I supposed to do that? I want to speak to someone directly either via email or phone call. It is confusing going to different places throughout the website to fix a simple issue.

[b41306f0]

Hi.

I made an account and I am trying to verify my phone number but it says it is being used by another account.

That is definitely not me using it and I have been trying to submit a support ticket for this issue but there is no option to do so anywhere.

Thank you.

[sajal36]

On Upwork home page you can click the ? in the top right corner. This open help page and then in the bottom right corner you will have "Get Support". When you click on Get support the Chatbot pop up and here you can click on Get additional support. I think this can help you..

[b41306f0]

Hi.

Thank you for the reply.

I have already tried this and the chatbot always types the following message to me without any additional info or help.

Thank you for reaching out to us. We understand that your request is important, and we're here to assist you to the best of our ability. When you need additional support, consider exploring the Upwork Academy. It's a goldmine of resources to supercharge your success on Upwork.

Ask a question in Community
You can also tap into the collective wisdom of the Upwork Community! If you ever come across specific questions or concerns, feel free to share them with the community. You'll find a wealth of insights based on their experiences.

Explore Academy
Access a suite of interactive learning resources and videos to help you navigate the Upwork platform. Remember, we're here to ensure your success on Upwork, whether it's about learning the ropes or finding solutions. Your journey matters to us! 

I'm basically stuck at this so the chatbot doesn't help at all.

[759e32fa]

Hi Theodoros,

You can always reach out to us here in the Community as we also offer support. In your case, it has to be escalated to another team so I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b41306f0]

Hello Annie.

I wanted to update this thread as I still have the same issue and no one has been in touch with me about it so far.

I can't apply to any jobs until my phone number has been verified.

Thank you.

[PradeepH]

Hi Theodoros,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. 

- Pradeep

[b41306f0]

Thank you Pradeep.

I will be waiting for your agent to contact me.

[181735cc]

I've had so many issues verifying my phone number as it says it's connected to another account. I messaged support last week and they haven't been back in touch. Now when I try and apply for a job, when I click the button to receive a code via SMS, I get an error message saying I've tried to change the pin too many times and I don't receive a code. I've cleared cache and cookies and I'm still having the same issues. It's so frustrating- I've now been unable to apply for projects that interest me for over a week. 

[LuiggiR]

Hi Schaunagh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.