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c96f18ce
Community Member

Phone Number is already in use

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
Thank you!
~Andrea
Upwork

View solution in original post

1,489 REPLIES 1,489
27fd8af5
Community Member

I am also having the same issue as the rest of the individuals in this thread. I have tried ALL of the trouble shooting and have reached my peak frustration level with your AI.  Please assist me in getting this fixed so that I can start applying for work.  

Hi Kimberlee,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
f819af71
Community Member

Joanne, I'm having the same issue. My phone number is already attached to an Upwork account I use for work, but I'd like to also attach it to my personal Upwork account. Can you please have support reach out?

Hi Jake,

 

The phone number you used can only be associated with one account. I see that you created a separate client account, but know that you can have a client and a freelancer profile in a single account if you choose to do so. Check out this guide for more information on how you can do that.

~ Luiggi
Upwork
f819af71
Community Member

Hi Luiggi, unfortunately this won't work because the accounts must be on two separate emails. I use Upwork both through my work (& work email) & personally (& personal email). But I only have one phone number. Can you please assist?

82e433a0
Community Member

I'm having a similar issue to everyone else. I already used the guide to create a talent account under my client account, but my phone number can still not be verified. I have tried chat support many times over the last week. I would really like a ticket to be created or to get in touch with a real person. Please.

Hi John,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
e5a3ea03
Community Member

Hi Joanne,

 

I am having trouble verifying my phone number, says it is in use. It's connected to my old email that doesnt have storage left. Can you please assist?

Thank you

Hi Milagros,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork

Hi, 

While posting a job, upwork asks for phone number, when I input a phone #, it says "This number is being used by another account". I believe this is a common issue on this thread and a bug which needs a permanent fix. Thank you

 

AndreaG
Community Manager
Community Manager

Hi Manoj,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork
20809508
Community Member

Hi Joanne,

 

I am having trouble verifying my phone number, says it is in use.  Can you please assist?

Thank you

Hi Katrina,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
e9b610c9
Community Member

Hi Joanne, I am in the same position. I can't seem to put any phone numebrs in and cannot raise a support ticket with the chatbot. I am looking to post a job and see if there are any responses. 

Hi Jennf,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork

I also need help verifying my number, please.  I am also getting the same error message.  Thank you.

Hi Erika,

 

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

 

~ Arjay
Upwork
cc69cc34
Community Member

Hi Joanne,

 

I also am having the same issue with "Phone number already in use" and I do not see how to create a new ticket. Would you be able to assist?

 

Thank you,

Gary

Hi Gary,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist in completing your phone verification.

 

~ Arjay
Upwork
7f3277a6
Community Member

Hello Joanne - I'm having this problem as well. My email is outrightsites (at) gmail do com - thank you!
-Graham

Hey @Luiggi - wanted to see if anyone maybe overlooked my case? 

Hi Graham,

 

We saw your posts in the community and converted them into a support ticket to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
c86c83f7
Community Member

I am having the same issue - can you please assist me where I need to direct my query?

 

Hi Adam,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
c86c83f7
Community Member

Hi Luiggi, I have still not heard any further update. Can this be escalated in order for me to be able to apply for opportunities asap?

 

Many thanks,

 

Adam

2a3f979e
Community Member

Hello, I am having the same issue with my account. Can someone help me please?

Hi Danielle,

 

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

~ Joanne
Upwork
af5a87a9
Community Member

Hi Joanne,

Can you create a support ticket for me as well? I'm having the same exact issue. Thank you!

Hi Michael,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
b66adda9
Community Member

Hey Joanne, I'm having the same issue with verifying phone number and i'm fully blocked on getting any jobs or sending any proposals. I've contacted your support chat bot and tried creating a support ticket request but nobody has answered me yet. I'm really frasturated with your support team service. Please help.

Hi David,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork
2fb1a701
Community Member

Hello, I am having a similar issue. I cannot verify my phone number because it says it's already in use. Can I get help with this?

Hi Bryan,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
a15b0d14
Community Member

Hi Joanne, I know this is an older thread but I am also having the same issue and cannot find a way to contact upwork support to verify my phone number. Could you please help me submit a ticket for technical support?

6015ae65
Community Member

Hi Joaenne - can you please help me create a support ticket. I'm also having the same issue. I can't register because my phone is already in use but it's not true

Hi Ivan,

 

Please allow me to assist. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork
aa6b72d2
Community Member

Hi Joaenne - can you also please help me create a support ticket. I'm also having the same issue.

Hi Krzysztof, 

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork
256d5077
Community Member

I am having this same issue. My phone number is tied to an old email address. I even downloaded the google authenticator app, but it keeps asking me to verify my phone number. When I try, it says: This number is being used by another account. The bot has not helped me. 

 

256d5077
Community Member

Andrea, can you please create a support ticket for me? I am having the same issue: my phone number is tied to an old email address (probably a former employer) and it's saying: This number is being used by another account. 

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