Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[PradeepH]

Hi Danielle,

Thank you for reaching out to us. Your report has been forwarded to our team and you will receive a support ticket from one of our agents who will help you with your issue. You can access your support tickets here.

- Pradeep

[16a3e8ee]

Hello, I don't recall ever opening an account on here, but my phone number is apparently already in use. I could have opened an account several years ago, but it would probably be closed by now. Is there any way to get the old account linked to my phone number deleted completely so that I can use my phone number?

[JoanneP]

Hi Louie,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[62a3bda1]

I'm the very last step of account creation y'all ask for phone number. Somehow mine is currently being used but I have no email showing I signed up before. I'm also not able to log in with any of my regular emails to remove the number. I don't have an active account from what I can see and I need to use my phone number. Can someone help me?

[PradeepH]

Hi Levonne,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[ff977bab]

Hi Upwork Support,

I am trying to set up my Freelancer account. I landed on the page where I entered my basic information, including my phone number. For whatever reason, an error prompt was generated, saying that the "the phone number is being used by another account." 

But I don't think I set up a previous account checking my records.

Can you please assist? Let me know what other information you need to proceed.

Thank you,
Bonnie

[LuiggiR]

Hi Bonnie,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[luckeyrenee]

Hello Upwork Support,

I am trying to apply to a job and when I go to enter my phone number, to verify it, it says "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."  This is my ONLY phone number and the one already linked to my profile. 

Can someone please help?  I need this to be resolved quickly so that I can apply for the jobs I'm interested in and start using Upwork.

Thank you!
Renee L

[ArjayM]

Hi Renee,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you with the phone verification.

[a4b6c9c9]

Hello, I am having the same issue where the "verify pin" is not being sent to my cell phone. I have tried clicking the button a few times with no luck. Could you please assist?

[JoanneP]

Hi Deanna,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[83e88d7d]

I need help with my phone number verification it's not letting me apply to jobs. What do I do?

[PradeepH]

Hi Jahed,

Thank you for your message. Could you please tell us more about the challenges you face while trying to verify your phone number? 

- Pradeep

[6209bbea]

Am I allowed to use the phone number from my previously closed Upwork profile in my new Upwork profile? The previous one was closed by my choice and had no violations in it.

[spectralua]

No. You must reopen original profile. Moderator will help with.

[LuiggiR]

Hi Aymen,

Having multiple accounts is not allowed, and it's considered a violation of the Terms of Service. Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further. 

[139ac671]

Hi,

I am facing "Phone number already in use. Please, check it and try again. If you're still having problems"

I don't remember my past accountor even email. please help  me. I have only one number. 

[JoanneP]

Hi Louie,

We've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[27ae095e]

Thank you. I am expecting the assistance.

##- Please type your reply above this line

[LuiggiR]

Hello Samuel,

Joanne's message above was directed to Louie. Can you please share more information about what you currently need assistance with?

[ad50fd8a]

When I apply to jobs, it says that my phone number is already in use, but it's not me. How do I fix this, does anyone know?

[LuiggiR]

Hi Katelyn,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[84cd5cf8]

I am new to Upwork though I made a profile about a year ago..

I am so disappointed so far by the customer/technical support here, it makes me want to find a different platform. 

I have been trying to submit a technical support ticket for over half an hour, because when trying to verify my phone number it says it is already in use, and without verification, I can't submit to any jobs. I keep being directed to a chatbot, which told me it would create a ticket for me, then just restarted with its help questions and didn't help at all. 

I just want to be able to use my account. That's all. 

Really crossing my fingers that I can get actual human support, because these chatbots just aren't it, man. It shouldn't be this hard. 

[759e32fa]

Hi Marie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[783936f5]

I can't apply to jobs and feels like I'm in a helpless loop. I get to this page and receive "You attempted to change your phone number too many times. Please contact support." I did have another account with this number and my university email that I can no longer access since graduating. Any help helps 😔