Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

I am having the same issue with my old phone number not allowing me to move forward with creating a new account.

[#3]

Hi Sean,

Thank you for your message. I am sorry to hear about the issue with updating your phone number. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#4]

Hello, 

My phone number is connected to an old account that I no longer have access to due to the email being deactivated. Is there anyway I can clear that so I can use the phone number with my new account?

[#5]

Hello, I am having the same issue. My phone number is connected to an old account and I cannot apply for jobs with my new account. I keep getting the same message that my number is connected to another account even though I closed the old account. Help. 

[#6]

Hi Michael,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page to provide further assistance in completing the phone verification.

[#7]

Hello, I am attempting to verify my phone number but I keep getting the message that my phone number is already in use. I was previously told to reactivate my old account and use that account as it was the one originally assoicated with the phone number but when I did that I get the same message that the phone number is already in use. I need help solving this. I closed the new account and reactivated the old account so now I'm stuck. 

[#8]

Hi Michael,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with further assistance on your phone verification and account concerns.

[#9]

Hi it says my phone number is in use, but it should not be. I am having a very hard time getting through to anyone with customer service 

[#10]

Hi Cassandra,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[#11]

Hi joanne,

I am also having the same issue. I am seeking your help to resolve this. When applying for job, getting phone verification step. There i get message as 'Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.'

[#12]

Hi Sivaraj,

We’ve escalated your post to a support ticket where one of our agents can assist you further.

Thank you for posting in the community!

[#13]

Hi Moderator, I'm also having the same issue. Hoping you can help resolve. When applying for job, getting to the phone verification step, I get the message "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

[#14]

Hi Jerrod,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#15]

I'm having a similar issue with phone number verification when I try to apply for a job in the US it wants me to verify my phone number and then I get the message saying that I have tried to change my phone number too many times and I need to contact Support but I have only changed my phone number one time so I don't really know what to do. I can't apply to jobs at all. I can't do anything.

[#16]

Hi Shauna,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

HI Joanne, Can you please help with my case, similar situation, it always shows my phone number is in use, but it is not, could not find any place to open a support ticket or talk to a live agent, please help. 

_crystal

[#18]

Hi Crystal,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

What should I do if a number is already connected to an account I closed already but still not registering???

[#20]

Hi Faisal,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

Here's a link to your ticket 

[#21]

actually I was asking on behalf of someine whose account is close right now.

[#22]

Hi Faisal,

It is best to make sure that the account is really closed. Once the account is deleted/closed, the phone number associated with it can be used already.

Most of the time, freelancers would think that their account was closed but it wasn't. So it's better to recheck. If not sure, Upwork Support is open to any queries regarding this https://support.upwork.com/hc/en-us 

[#23]

Ok I understood.

[#24]

I'm having this same issue, and I find this website very confusing to navigate to find help. Could I get some help with my account? My previous account has already been closed, but it's telling me my phone number is already in use.

[#25]

Hi Lindsay,

Thank you for reaching out.

I have escalated your case to our support team. You will receive a support ticket from one of our agents soon to assist further. You can access your support tickets here.

Regards,