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c96f18ce
Community Member

Phone Number is already in use

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

ACCEPTED SOLUTION
AndreaG
Community Manager
Community Manager

Hi all,

 

If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
Thank you!
~Andrea
Upwork

View solution in original post

1,489 REPLIES 1,489

Hi Kameron,

 

I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. You can also view and respond to the support ticket from the email notification sent to your registered email address. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
f96394e8
Community Member

I just signed up for Upwork with my current email address **Edited for Community Guidelines** and I was asked to verify my phone number. When I typed in my phone number I was told that it was already linked to another account. I don't recall which email address this phone numbers is linked to. Is there a way I can answer some kind of security question to figure out which email address that phone number is linked to or get the phone number reassigned to my current email address?

Hi Mark,

 

Thank you for reaching out to us. Your report has been forwarded to our team and you will receive a support ticket from one of our agents who will help you with your issue. You can access your support tickets here.

 

- Pradeep

Upwork
15051644
Community Member

When trying to create profile it says phone number is already in use. How can I get this updated and changed for this profile.

ArjayM
Community Member

Hi Stormie,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification.

 

~ Arjay
Upwork
c92e4e33
Community Member

Hello! 


It says my phone number is already in use but I dont think I've created an account here before. I'm really lost what to do and there's no way for me to look this account up that has this phone number. 

Is there no support team I can reach out to?

 

Thanks for any help!

Hi Jaiden,

 

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
fea728a0
Community Member

Upwork doesn't allow me to verify my phone number.

I used to have another account that I now deleted so the number is no longer attached to another account.

But there is still a bug and it doesn't allow me to create job posts.

The support team is inexistent and I cannot open any support ticket.

Please advise

thanks

Hello Debora,

 

I'm sorry to hear you're having trouble with this. I want to clarify that having multiple accounts, even if you delete a previous one, isn't allowed and it's considered a serious violation of the Terms of Service.

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Upwork
0e0cf6a2
Community Member

Hi! I need help with this issue as well. Thank you!

ArjayM
Community Member

Hi Ryan,

 

I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in completing the phone verification.

 

~ Arjay
Upwork
1571b7c7
Community Member

I am also having this problem with Upwork saying my phone number is already in use. It seems to be almost impossible to contact a real person at Upwork. The AI bot just keeps sending me in circles and not connecting me to a real person either. 

 

Help would be greatly apprecieated. 

Hi Tren,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
38d39b5e
Community Member

I am trying to apply for jobs, but I'm not able to verify my account because my phone number is apparently linked to another account. I don't have any other accounts with Upwork so I'm not sure how to address this issue. Please help.

ArjayM
Community Member

Hi Emily,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing the phone verification.

 

~ Arjay
Upwork
e6d7bdad
Community Member

I am also having this problem with Upwork saying my phone number is already in use. It seems to be almost impossible to contact a real person at Upwork. The AI bot just keeps sending me in circles and not connecting me to a real person either. 

 

Help would be greatly apprecieated. 

ArjayM
Community Member

Hi Jennifer,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~ Arjay
Upwork
8299bbae
Community Member

Hi, Joanne

 

I already done the Government ID Verification and Video Verification. Now, I need to verify my phone number for sending a proposal, but the phone number is already in use, because I used the phone number to create another upwork account years ago . I barely use that account, so I completely forget the email, log in information.  I registered a new upwork account by using a new email.  I want to contact support for assistance to close my old upwork account and link my phone number to my new upwork account.

 

Thank you,

Irene

Hi Jieting,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
mostrowsky
Community Member

Im getting an error stating that my phone number is already in use. I have tried other email addresses or user names to log in to another account, but cant find anything. Im seeing answers to similar problems referencing a support team that I cannot find. Chat bots are useless and there is no phone number to call and speak to a human. The more I struggle with this the more I want to use a different service. Im surprised Upwork has lasted at all with the total lack of support the freelancers get on their issues. I cant even find where to submit a ticket and from what I have read it takes weeks to get a response. Maybe I should use Fiver and forget about Upwork.

Hi Melanie,

 

Thank you for reaching out to us here in the Community. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
1def7d0d
Community Member

Hi, I have been attempting to verify my phone number but it keeps saying that my phone is already in use. I had an old account with the phone number, that account has been closed out. I have a new account and I would  like to use the same phone number with this new account. Please help. 

Hi Leandria,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
6aebe8c5
Community Member

Hello, when I try to enter my phone number to post a job, it tells me that the phone number is linked to another account. But I don't have any other accounts. I can't find where to create a support ticket.

ArjayM
Community Member

Hi Dorothy,

 

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. Thank you for reaching out!

 

~ Arjay
Upwork
28ea9c5f
Community Member

I set up my Upwork account and applied for a job but when I get to the verify my phone number page it fails. There is a message saying, "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support". I haven't seen anywhere I can contact support except here. I beleive the problem is that at some point in time in the past I had an Upwork account with another email. Problem is I can't find it so I have not idea how to fix the problem. Can someone please guide me on how to resolve the issue? I appreciate any help. 

 

Sincerely, 

Adam 

Hi Adam, 

 

Thanks for reaching out!  I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork
df40b9d7
Community Member

I've been having issues with: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support. For months now!

Still no help from support on how to clear this up. Can anyone in the community help me? 

If not, I'm giving up on using Upwork! I will also tell other freelancers not to waste their time on Upwork.

 

What a mess of a platform! Get some real support system. Your AI chat bot is a joke. 

Hi Dru,

 

I am sorry to hear about your experience with the support team. I checked your account and can confirm that the issue was already cleared from your account during your last interaction with our support team. This was already notified via a support ticket. I will share your report with our team so that one of our agents can reach out to you again using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep  

Upwork

The issue was never resolved. If it was, I would not have this issue of trying to find work and getting my phone number verified. It's frustrating! The solution should be simple. Give a user access to reset their account or create a new one.

The ticket was closed. They did not offer me any additional suggestions to reset my account. 

fa38e2fa
Community Member

 

 

HI can somone who is an agent help me get my phone number verified it won't work 

 

 

ArjayM
Community Member

Hi Sean,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further in completing your phone verification.

 

~ Arjay
Upwork
f27ad67b
Community Member

I am trying to verify my number but it said it is in use. I don't remember any account that is using my number. 

Hi Trung,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork
3f0f6041
Community Member

Hello , i am working also as a freelancer and I have the same mobile phone, I am not able to verify the mobile phone because the app is not allowing me. Can someone from the support team try to reach out to solve this issue? 

ArjayM
Community Member

Hi Dimitry,

 

I've converted your community post into a support ticket to give your case the attention it deserves. One of the members will contact you on this page with more information and further assistance.

 

~ Arjay
Upwork
09e260b2
Community Member

When I try to apply for a position, I receive a "this phone number is already in use" message. I have also been unable to verify my phone number in my settings. It keeps telling me the verification code is incorrect (but it sends me the same code over and over). How can I fix this?

a2212ac9
Community Member

I am trying to set up my account and when I put my phone number in, it shows that there is another account with it in use. I did have another account before, but I went through all of my emails and I believe I have closed any previous accounts that I have. Any help finding the acocount that has my phone number attached would be greatly appreciated.

Hi Chantell, I am in the same boat as you.  I found two other accounts and closed them but still receive the error message that I can't verify the new one.  When I try to log in to the old ones that I am aware of, it says the account is closed.  If anyone here has insight I hope they can help.  I went through several loops with the Chatbot to try to resolve it.  I have not idea how to contact support directly.

 

Hi Heather,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
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