Phone Number is already in use

[#1]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[#2]

Hi,

My Name is Nageswara Rao Ganta, i am unable to complete the phone number verification while completing the profile. i am getting error, this phone number is being used by another account

please resolve this issue. do u have any best phone number to reach custer service to reslove my issue.

Thanks

Nag

[#3]

Hi Nageswararao,

I'm sorry to hear you're having trouble verifying your phone number. We've escalated your Community post through a support ticket; one of our agents will contact you soon to assist.

[#4]

Hello,

I am trying to create an account and it says my phone number is already in use. I have tried using my other emails and either they aren't registered or the one that is has the same message. If I remember right I joined upwork a few years ago and nothing came of it and now I have some new credintials and need to use my proffesional email but I cannot use the same phone number. I'm not sure why the system is saying that the phone number is already in use even with the old email address. 

Thank you

[#5]

Hello Carli,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#6]

Hello!

I created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before.  Please help for my phone number. I can not continue to search job.

[#7]

Hi Gozde,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hello! Thank you but the page says "Oh! It looks like that page has moved." 

[#9]

Hi Gozde,

Could you please try clearing your browser's cache and cookies? Then log back into your account and try to access the link to your ticket Nikola shared above. Let us know if the issue persists, and we'll look further into that for you.

[#10]

Hi there need to verify my phone number for a client account. Could someone help create a ticket. I have no idea how ro get started on this.

[#11]

Hi Anusha,

I've converted your post into a support ticket to give your concern the attention it deserves. One of the support team members will reach out on this page with further assistance.

[#12]

I am experiincing a the common issue of "Phone Number is already in use" I dont know how to open a ticket or anything to get someone to look into the issue or contact a live agent. How can we fix this problem on my account?

**Edited for Community Guidelines**

[#13]

Hello Jeremy,

If I understand your issue correctly, you need to contact Upwork. Recently, when I needed help, this is the email I used to contact Upwork: support@upwork.com. Use it, and perhaps they will get back to you.

Blessings,
Guerain

[#14]

Hi Jeremy,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Where can i access the support ticket and how will they contact me?

[#16]

Hi Jeremy,

They will reach out via a support ticket. A corresponding email will also be sent to your registered email address. You can access your support tickets here.

[#17]

No tickets have been made here. How long does it take for this issue to get resolved? I cant make any bids on jobs until this is resolved...

[#18]

Hi. I am unable to create my profile as the verifying process is not working for the phone number. It won't let me move on since I can't verify my phone number. I checked everything and tried to contact support through the messaging but it won't let me do that either. Someone please help.

[#19]

Hi Amanda,

I've converted your post into a support ticket to give your report the attention it deserves. One of the support team members will contact you on this page with more information and further assistance.

[#20]

I had another account with my phone number which I deleted. It now won't let me verify my phone number when applying for a job. It says "mobile number is alread is in use." 

The support is incredibly unhelpful. If anyone could help me sort this out I'd be super grateful.

[#21]

Hi Amna,

Maybe you use your phone before in Upwork verification, so now you have to use other phone number . if u cant slove your problem, you have to talk support. They will help you more.

[#22]

Hi Amna,

I've shared your report with our support team and raised a ticket to give your case the attention it deserves. One of the members will reach out on this page with more information and further assistance once it's been thoroughly reviewed.

[#23]

I'm newly active on Upwork and trying to apply for market research freelance jobs, but I'm getting a 'phone number already in use' error message. Maybe I have some old archived Upwork accounts using this same phone number. How do I find and delete these old accounts? Thanks in advance for any guidance!

[#24]

Hi Mark,

I checked and confirmed that you've successfully verified your phone number. Looks like you're all set! Welcome to Upwork and it's Community!

Best of luck!

[#25]

When I try to verify my phone number it says it is already in use. Please Help?

[#26]

Hey Melany, Have you already registered on upwork using a different account maybe as a client ?
I would suggest raising a support ticket to get the issue resolved.

More information can be found here:
There is a thread for this issue already on support where moderators are quite active
https://community.upwork.com/t5/Support-Forum/Phone-Number-is-already-in-use/m-p/1412696#M93578