Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[JoanneP]

Hi Linus,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[595c8b20]

I'm trying to complete SMS 2FA to post a job listing. But it says my phone number is already in-use with another account. I don't have access to my previous accounts because they were for past jobs.

Things I've tried:

• using a different browser (in incognito, with extensions disabled)
• logging in and setting up 2FA through the account settings (the text is never sent)
• the "Get Support" live chat just repeats the same silly message over and over again
• there's no button to create a support ticket on https://support.upwork.com/hc/en-us/requests

Could I get a customer support rep to contact me directly? Thanks!

[ArjayM]

Hi Brian,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in completing the phone number verification.

[ce70e74e]

I'm trying to complete SMS 2FA to submit a proposal to a job listing. But it says my phone number is already in-use with another account. I have not created an account before.

Things I've tried:

• using a different browser (in incognito, with extensions disabled)
• logging in and setting up 2FA through the account settings (the text is never sent)
• the "Get Support" live chat gets me no where
• there's no button to create a support ticket 

Could I get a customer support rep to contact me directly? Thanks!

[ArjayM]

Hi Iesha,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[mission725]

I want to do a job post but it requires phone verification. I am not getting the verification code. I have tried many times. Can anyone from the Upwork staff solve this issue? It's urgent!

[LuiggiR]

Hi Naim,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ade82745]

I have been locked out of using my current phone number. 

I have been trying to apply for contracts but my phone number is not verified at the moment. When I try to verify my phone number I get the response that this number is being used for another account but I have not created another account in the past. 

Do you have any ideas on how I could fix this?

[LuiggiR]

Hi Niall,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[2f3f4543]

I keep on getting this error message when I try to verify my number. I can't apply for any jobs, please help. 

[LuiggiR]

Hi Cassandra,

I'm sorry you're having trouble verifying your phone number. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[fbbb1796]

When I apply for a job, I'm prompted to select the "text me" button to verify its me. My number, which is correct, is autofilled. When I proceed, I get this message: Phone number already in use. Please, check it and try again. If you're still having problems, please contact support.

So yes , the phone number is already in use BY ME!! Help!

[LuiggiR]

Hi Jim,

I'm sorry you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0e8af412]

Hello, i not get SMS, Not receiving security code.... and im 100% sure my phone is correct, i even use my wife number, but both not work

[LuiggiR]

Hi Regha,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[350e2e93]

Hello! I've been through this process once already and was told the issue was fixed, but I went back into my account and tried to apply for a job and it said that my phone number was already in use. I desperately need work so this is urgent.

[ArjayM]

Hi Ariannah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[d76e2791]

I am receiving an error that my phone number is in use on another account. How do I fix this?

[e0d51fc0]

Plz contact with Upwork communiti.

[d76e2791]

Hi! How do I do that? I am in an endless loop with the chat bot. 😂

[ArjayM]

Hi Danielle,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[0363603f]

Hi all,

I am having the same issue as well. When i apply

for a job and asks to verify my phone number, i get the error message of my number already being "in use." Could anyone please help resolve this? 

Thank you!

[2453ab93]

I am also having the same issue verifying my phone number.  I have tried all of the chat options.  Can you please create a ticket for me?

[ArjayM]

Hi Wendy,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you further in completing the phone verification.