Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[759e32fa]

Hi Zabe,

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[b7e51076]

Hi, I can't finish creating an Upwork freelancer account because it keeps saying my phone number is already in use. However, I don't have a previous account. I tried the automated support, but it was not helpful. Thanks!

[LuiggiR]

Hi Mara,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5e514905]

I am having the same issue. I cannot apply for any jobs because my phone number is linked elsewhere. I need this fixed to work. Thank you. 

[LuiggiR]

Hi Tharin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[0f90ab9c]

I would like to post a new job but am unable to because it says I have to verify my phone number. The same phone number for my business and account that is/and has been listed is the number I am entering, yet nothing happens to "verify" my phone number?? No texts comes through, just gets stuck on the captcha page trying to verify buses and birds. Would really like to post this job, any help would be appreciated. Thank you and Happy New Year!

[ArjayM]

Hi Justin,

I checked and confirmed that your account has been verified. Looks like you're all set! Let us know if you need further assistance. Happy New Year!

[2d02f8ac]

I have tried making new accounts, but I can't because it says I have an account with my phone number still in use. I need help closing the duplicate accounts so I can use my phone number for the account I want. 

[spectralua]

You cannot create new accounts anytime you want. Only one allowed. Restore original one and ask to remove all other bots.

[JoanneP]

Hi Shayla,

We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[daf6a1e2]

Same issue here. Can you please open a ticket for us?

[759e32fa]

Hi Leap,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[26180a5c]

Hello,

I'm having issues with my phone number, where I try to verify it but it keeps saying phone number in use. I don't have any other account that I know of. I have tried getting help through the bot but I can't seem to reach support team. Is there any way to contact support directly?

[ArjayM]

Hi Steven,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing your phone verification.

[c1c96949]

Hi, 

Can anyone help me to know how can I verify my phone number with Upwork? 

[ArjayM]

Hi Devanshi,

I checked and confirmed that your phone number doesn't need further verification. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

[c1c96949]

But then why on my profile I do not have the phone number verified status like others? 

[3f8e5933]

Hey UpWork, my phone number is apparently in use so I'm unable to start work because I can't verify it for my account. I tried to submit a ticket- no luck. I emailed Customer Support- also no luck.

Would someone be able to help me??

[776478b7]

I don't quite grasp what you mean. Is your phone number still being used by you, used by someone else, or is it no longer in use by you?

[d7b3ddfd]

I'm having the same issue.  My cell phone must be associated to a very old account I used to have at an old job.  No way to login to that.  Not sure how to disassociate my number from the old account so I can use it with the new account.

[ArjayM]

Hi Jason,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you with your phone verification concerns.

[ArjayM]

Hi Gabrielle,

I can see that you were able to raise a couple of support tickets about your phone verification concerns. I've submitted a follow-up to our support team to have your case reviewed. Kindly expect an update from one of the team members on this page momentarily.

[54d914bc]

Hello, 

I no longer have cell data so I can't verify my phone. I already filled out the rest of my profile. Can an admin help me? I'm happy to provide ID.

[ArjayM]

Hi Kalee,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you're having trouble verifying your phone number. Rest assured that one of our agents will be reaching out to you with further assistance.

[66bf5a68]

Hello!

I just created an Upwork account. My profile is nearly complete, but I am unable to add my cell phone number to my account - the error message states my cell phone number is associated with another account. I've been the only owner of my number for over 20 years. Can I receive assistance, regarding this friction point so I can apply for jobs? Thank you so much. 🙂

Respectfully submitted,

Danielle Baker