Phone Number is already in use

[c96f18ce]

I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.

[27fd8af5]

I am also having the same issue as the rest of the individuals in this thread. I have tried ALL of the trouble shooting and have reached my peak frustration level with your AI.  Please assist me in getting this fixed so that I can start applying for work.  

[ArjayM]

Hi Kimberlee,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[f819af71]

Joanne, I'm having the same issue. My phone number is already attached to an Upwork account I use for work, but I'd like to also attach it to my personal Upwork account. Can you please have support reach out?

[LuiggiR]

Hi Jake,

The phone number you used can only be associated with one account. I see that you created a separate client account, but know that you can have a client and a freelancer profile in a single account if you choose to do so. Check out this guide for more information on how you can do that.

[f819af71]

Hi Luiggi, unfortunately this won't work because the accounts must be on two separate emails. I use Upwork both through my work (& work email) & personally (& personal email). But I only have one phone number. Can you please assist?

[82e433a0]

I'm having a similar issue to everyone else. I already used the guide to create a talent account under my client account, but my phone number can still not be verified. I have tried chat support many times over the last week. I would really like a ticket to be created or to get in touch with a real person. Please.

[JoanneP]

Hi John,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[e5a3ea03]

Hi Joanne,

I am having trouble verifying my phone number, says it is in use. It's connected to my old email that doesnt have storage left. Can you please assist?

Thank you

[PradeepH]

Hi Milagros,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[f2ff2376]

Hi, 

While posting a job, upwork asks for phone number, when I input a phone #, it says "This number is being used by another account". I believe this is a common issue on this thread and a bug which needs a permanent fix. Thank you

[AndreaG]

Hi Manoj,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[20809508]

Hi Joanne,

I am having trouble verifying my phone number, says it is in use.  Can you please assist?

Thank you

[JoanneP]

Hi Katrina,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[e9b610c9]

Hi Joanne, I am in the same position. I can't seem to put any phone numebrs in and cannot raise a support ticket with the chatbot. I am looking to post a job and see if there are any responses. 

[759e32fa]

Hi Jennf,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[boyd-erika]

I also need help verifying my number, please.  I am also getting the same error message.  Thank you.

[ArjayM]

Hi Erika,

I've converted your post to a support ticket to give your case the attention it deserves. One of the team members will reach out to you on this page with further assistance in resolving your phone verification issue.

[cc69cc34]

Hi Joanne,

I also am having the same issue with "Phone number already in use" and I do not see how to create a new ticket. Would you be able to assist?

Thank you,

Gary

[ArjayM]

Hi Gary,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist in completing your phone verification.

[7f3277a6]

Hello Joanne - I'm having this problem as well. My email is outrightsites (at) gmail do com - thank you!
-Graham

[7f3277a6]

Hey @Luiggi - wanted to see if anyone maybe overlooked my case? 

[ArjayM]

Hi Graham,

We saw your posts in the community and converted them into a support ticket to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[c86c83f7]

I am having the same issue - can you please assist me where I need to direct my query?

[LuiggiR]

Hi Adam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[c86c83f7]

Hi Luiggi, I have still not heard any further update. Can this be escalated in order for me to be able to apply for opportunities asap?

Many thanks,

Adam

[2a3f979e]

Hello, I am having the same issue with my account. Can someone help me please?

[JoanneP]

Hi Danielle,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[af5a87a9]

Hi Joanne,

Can you create a support ticket for me as well? I'm having the same exact issue. Thank you!

[JoanneP]

Hi Michael,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[b66adda9]

Hey Joanne, I'm having the same issue with verifying phone number and i'm fully blocked on getting any jobs or sending any proposals. I've contacted your support chat bot and tried creating a support ticket request but nobody has answered me yet. I'm really frasturated with your support team service. Please help.

[JoanneP]

Hi David,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[2fb1a701]

Hello, I am having a similar issue. I cannot verify my phone number because it says it's already in use. Can I get help with this?

[LuiggiR]

Hi Bryan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a15b0d14]

Hi Joanne, I know this is an older thread but I am also having the same issue and cannot find a way to contact upwork support to verify my phone number. Could you please help me submit a ticket for technical support?

[6015ae65]

Hi Joaenne - can you please help me create a support ticket. I'm also having the same issue. I can't register because my phone is already in use but it's not true

[ArjayM]

Hi Ivan,

Please allow me to assist. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[aa6b72d2]

Hi Joaenne - can you also please help me create a support ticket. I'm also having the same issue.

[PradeepH]

Hi Krzysztof, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[256d5077]

I am having this same issue. My phone number is tied to an old email address. I even downloaded the google authenticator app, but it keeps asking me to verify my phone number. When I try, it says: This number is being used by another account. The bot has not helped me. 

[256d5077]

Andrea, can you please create a support ticket for me? I am having the same issue: my phone number is tied to an old email address (probably a former employer) and it's saying: This number is being used by another account.